Business Apps Support & Optimization Specialist

RealNZ; Queenstown; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Staff discounts

Ski/Bike pass

Job summary

RealNZ in Queenstown is seeking a Business Applications Support Specialist to keep our technology running smoothly across the business. You will help support and troubleshoot our business applications, identify improvements with teams, and assist with testing and upgrades.

You’ll create user guides and deliver training to help staff get the most from our systems, while collaborating with internal teams and external partners to ensure reliability and user-friendliness.

Qualifications

• Experience supporting business systems, applications, or technology platforms.
• Strong problem-solving skills and a practical, can-do approach.
• Ability to translate technical information into plain language.
• Excellent communication and relationship-building skills.
• Passion for continuous improvement and finding smarter ways of working.

Responsibilities

• Provide support and troubleshooting across our business applications.
• Work with teams to identify and deliver system improvements.
• Test new functionality and support system upgrades.
• Create user guides and deliver training to help people get the most from our systems.
• Collaborate with internal teams and external partners to keep applications reliable and user-friendly.

Skills

Business systems

Problem solving

Plain-language communication

Stakeholder coordination

Continuous improvement

Tools

Salesforce

Maximo

FareHarbor

Coupa

Navision

SQL

Azure integrations

Power Automate

IT service management systems

Job description

RealNZ in Queenstown is seeking a Business Applications Support Specialist to keep our technology running smoothly across the business. You will help support and troubleshoot our business applications, identify improvements with teams, and assist with testing and upgrades.

You’ll create user guides and deliver training to help staff get the most from our systems, while collaborating with internal teams and external partners to ensure reliability and user-friendliness.