App Support Analyst — Retail & Reservations Queenstown

RWA People; Queenstown; On-site; NZD 65,000 - 90,000; Full time

Job summary

Skyline Enterprises is seeking an Application Support Analyst to join its Queenstown technology team. You will provide Level 1 and 2 support across retail, reservations and ticketing POS systems, troubleshoot issues and work with vendors and internal teams to resolve problems.

The role focuses on improving configurations, deployments and user experience while supporting Skyline's global operations from Queenstown.

Qualifications

• 3+ years in application/support or related technical role.
• Experience troubleshooting business apps in a multi-site environment.
• Understanding of application configuration and incident management.

Responsibilities

• Provide Level 1 and Level 2 support for retail, reservations and ticketing POS apps.
• Troubleshoot issues, identify root causes and resolve problems.
• Assist with configuration, user administration, upgrades and deployments.
• Collaborate with software vendors and internal teams to fix issues.
• Support testing, change requests and software releases.
• Identify opportunities to improve performance and user experience.
• Support Skyline's international operations.

Skills

Application support

Incident management

Stakeholder communication

Problem solving

Azure DevOps

Tools

Service desk tools

POS systems

Job description

Skyline Enterprises is seeking an Application Support Analyst to join its Queenstown technology team. You will provide Level 1 and 2 support across retail, reservations and ticketing POS systems, troubleshoot issues and work with vendors and internal teams to resolve problems.

The role focuses on improving configurations, deployments and user experience while supporting Skyline's global operations from Queenstown.