Application Support Analyst — Healthcare IT (NZ)

Mogi I/O : OTT/Podcast/Short Video Apps for you; Hamilton; On-site; NZD 70,000 - 90,000; Full time

Job summary

Mogi I/O seeks an Application Support Analyst in New Zealand to maintain and improve business applications within the Digital Applications & Products team. You will troubleshoot, manage incidents, and support stakeholders across healthcare operations and clinical workflows.

You will collaborate with developers, vendors, and clinical users to ensure system stability, performance, and continuous improvement of service delivery and patient outcomes.

Qualifications

• Qualification in IT, CS, Information Systems, or related field.
• Experience in application support or IT support.
• Knowledge of incident management and problem resolution.
• Experience logging incidents and escalating technical issues.
• Strong analytical, diagnostic, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to collaborate with technical teams, vendors, and stakeholders.
• Strong organisational skills with prioritisation abilities.
• Customer-focused approach with commitment to service quality.

Responsibilities

• Provide day-to-day support and administration for business applications.
• Investigate, diagnose, and resolve application incidents and issues.
• Log, classify, prioritise, track, and manage incidents and service requests.
• Monitor incident progress and provide updates to users.
• Perform routine application maintenance to support stability and availability.
• Assist with root cause analysis and preventative measures.
• Collaborate with development teams, vendors, and stakeholders to resolve issues.
• Support application enhancements and continuous improvement initiatives.
• Maintain documentation of incidents, resolutions, and procedures.
• Work with clinical, operational, and business users to understand requirements.
• Ensure compliance with policies, risk management, and regulatory requirements.
• Contribute to collaborative service delivery and improved healthcare outcomes.

Education

Information Technology / Computer Science related degree

Job description

Mogi I/O seeks an Application Support Analyst in New Zealand to maintain and improve business applications within the Digital Applications & Products team. You will troubleshoot, manage incidents, and support stakeholders across healthcare operations and clinical workflows.

You will collaborate with developers, vendors, and clinical users to ensure system stability, performance, and continuous improvement of service delivery and patient outcomes.