Business Applications Support Specialist

RealNZ; Queenstown; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Staff discounts

Ski/Bike pass

Job summary

RealNZ in Queenstown is seeking a Business Applications Support Specialist to keep our technology running smoothly across the business. You will help support and troubleshoot our business applications, identify improvements with teams, and assist with testing and upgrades.

You’ll create user guides and deliver training to help staff get the most from our systems, while collaborating with internal teams and external partners to ensure reliability and user-friendliness.

Qualifications

• Experience supporting business systems, applications, or technology platforms.
• Strong problem-solving skills and a practical, can-do approach.
• Ability to translate technical information into plain language.
• Excellent communication and relationship-building skills.
• Passion for continuous improvement and finding smarter ways of working.

Responsibilities

• Provide support and troubleshooting across our business applications.
• Work with teams to identify and deliver system improvements.
• Test new functionality and support system upgrades.
• Create user guides and deliver training to help people get the most from our systems.
• Collaborate with internal teams and external partners to keep applications reliable and user-friendly.

Skills

Business systems

Problem solving

Plain-language communication

Stakeholder coordination

Continuous improvement

Tools

Salesforce

Maximo

FareHarbor

Coupa

Navision

SQL

Azure integrations

Power Automate

IT service management systems

Job description

Behind every great customer experience is a team of people and systems working seamlessly together. We're looking for a Business Applications Support Specialist to help keep the technology that powers RealNZ running smoothly.

What You’ll Be Doing

• Providing support and troubleshooting across our business applications.
• Working closely with teams to identify and deliver system improvements.
• Testing new functionality and supporting system upgrades.
• Creating user guides and delivering training to help people get the most from our systems.
• Collaborating with internal teams and external partners to ensure applications remain reliable, effective, and user-friendly.

What You’ll Bring

• Experience supporting business systems, applications, or technology platforms.
• Strong problem-solving skills and a practical, can-do approach.
• The ability to translate technical information into plain language.
• Excellent communication and relationship-building skills.
• A passion for continuous improvement and finding smarter ways of working.

Bonus points for experience with: Salesforce, Maximo, FareHarbor, Coupa, Navision, SQL, Azure integrations, Power Automate, or IT service management systems.

What do you get from this?

At RealNZ, you’ll be part of a team that connects people with some of New Zealand’s most incredible places. We offer a supportive environment, opportunities to learn and grow, and the chance to make a real impact across the business.

And There Are a Few Pretty Great Extras Too

• Experience Real for yourself - enjoy fantastic staff discounts and bring a friend along for some of our unforgettable adventures, from Milford and Doubtful Sound to Walter Peak, the Te Anau Glowworm Caves and Rakiura.
• Hit the maunga - enjoy a free Cardrona & Treble Cone Ski/Bike pass.
• Medical insurance cover is included.
• And, depending on the day, your "office" could involve a snow-capped maunga, a remote island, a lake or one of the most spectacular fiords on the planet.

Not bad as workplaces go.

Real People, Real Places, Real Experiences. Welcome To Real.

When’s the best time to join the Real whānau? Now’s good.

We’re the conservation business that’s enabled by tourism. We’re helping the world, one guest at a time, fall in love with conservation. We’re inspiring people to leave their places in better conditions than when they found them. We channel a guest-centric approach that fuels our genuine promise to deliver Aotearoa’s most unforgettable experiences.

It’s our workplace environment that makes careers at RealNZ more exciting than the regular job. Working for Real could mean you’re based anywhere between a secluded island, a scenic fiord, and a snow-capped maunga. Our people, places, and workdays are a great and diverse mixture. It keeps us on our toes and adds value and passion to our work.

At RealNZ, we’re committed to Equity, Diversity, and Inclusion. Guided by our values of Pono (Keep it real) and He waka eke noa (We’re all in this together), we embrace and celebrate the unique perspectives and experiences that make our team stronger. Everyone is welcome here.

Location(s): Queenstown, Te Anau, Wanaka. Expertise: Information Technology. Job level(s): Experienced. Work type(s): Permanent - Full Time, Fixed Term - Full Time. Closes on 11 Nov 2026 17:00.