Business Analyst - Customer Platforms

Sky New Zealand; Auckland; On-site; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Free Sky services

Flexible culture

Career development

Health insurance discount

Gym membership discount

Job summary

Sky New Zealand is seeking a Business Analyst to join the Customer Platforms Technology team. You’ll shape solutions that connect our customers with the stories and sport they love, from concept through implementation across Salesforce, web apps and middleware integrations.

You’ll translate business goals and priorities into clear requirements, align with platform capabilities and architectural standards, and support teams to deliver customer-focused outcomes with confidence.

Qualifications

• Strong business analysis experience in digital or technology delivery.
• Ability to define and structure business and functional requirements for digital platforms and system integrations.
• Experience with Salesforce, web applications or middleware integrations is advantageous.
• Familiarity with agile, iterative or plan-driven delivery approaches.
• Strong process, benefits and analysis skills, with BPMN experience.
• Tech-savvy with judgement to seek specialist input when needed.
• Excellent communication, influencing and stakeholder management skills.

Responsibilities

• Partner with Product Owners and stakeholders to understand goals, capabilities and priorities.
• Gather, analyse and validate business needs through workshops and interviews.
• Turn requirements into epics, features, user stories and acceptance criteria.
• Refine and prioritise backlog items with the Product Owner.
• Act as a trusted link between internal teams and delivery partners.
• Review deliverables and coordinate user acceptance testing.
• Identify risks and opportunities, and communicate options clearly.
• Create and maintain documentation such as business cases and process flows.

Skills

Business analysis

Requirements gathering

Stakeholder management

Salesforce experience

Web applications

Middleware integrations

Agile delivery

Job description

TE TŪRANGA I THE ROLE:

We’re looking for a Business Analyst to join our Customer Platforms Technology team and help shape solutions that connect our customers with the stories and sport they love. In this role, you’ll work from concept through to implementation across customer platforms such as Salesforce, web applications and middleware integrations. You’ll translate business goals, customer needs and product priorities into clear, actionable requirements that are aligned with platform capabilities and architectural standards. You’ll support teams to deliver practical, customer-focused outcomes while giving designers, developers and delivery partners the clarity they need to deliver with confidence. You’ll be a key connector between Product Owners, stakeholders, delivery teams and external partners, keeping scope, priorities, risks and outcomes visible so everyone can move in the same direction. As this role engages with stakeholders and team members in both of Sky's Auckland offices, it is important that you'll be able to work across both Auckland CBD and Mt Wellington offices.

NGĀ HAEPAPA | ROLE RESPONSIBILITIES

• Partner with Product Owners, platform owners, architects and stakeholders to understand business goals, platform capabilities and strategic priorities.
• Gather, analyse and validate business needs through workshops, interviews, process mapping and collaborative discovery.
• Turn requirements into clear epics, features, user stories, functional and non-functional specifications, and acceptance criteria that support effective delivery.
• Refine and prioritise backlog items with the Product Owner, ensuring assumptions, dependencies, business value and customer impact are clearly understood before development.
• Act as a trusted link between internal teams and delivery partners, supporting alignment on scope, timelines, quality and deliverables.
• Review deliverables, coordinate internal user acceptance testing and ensure requirements remain traceable through the delivery lifecycle.
• Identify risks, issues, gaps and opportunities for improvement, then communicate options and recommendations clearly.
• Create and maintain useful documentation, including business cases, process flows, training material and stakeholder collateral where needed.

NGĀ PŪKENGA ME NGĀ WHEAKO | WHAT YOU’LL BRING

You’ll bring strong business analysis experience, a collaborative mindset and the confidence to work across technology, product and operational teams. You’re curious, practical and customer-focused, with the ability to bring different perspectives together and turn complexity into clear, useful outcomes. Together with this, you’ll have:

• Strong experience in business analysis or a similar role within digital or technology delivery environments.
• Proven ability to define and structure business and functional requirements for digital platforms and system integrations.
• Experience working with customer platforms such as Salesforce, web applications or middleware integrations would be advantageous.
• Experience with product delivery or project management approaches and tools, including agile, iterative or plan-driven ways of working.
• Strong process, benefits and analysis skills, with experience using suitable analysis methods and tools such as BPMN.
• A tech-savvy approach and the judgement to know when specialist input is needed to shape cohesive outcomes.
• Excellent communication, influencing and stakeholder management skills, with the ability to build trusted relationships across teams.
• A positive, solution-focused style, strong personal accountability and a drive to improve outcomes for customers, teams and partners.

KO NGĀ HUANGA I WHAT’S IN IT FOR YOU?

• Free Sky, Sky Sport Now, and Neon
• A flexible, supportive culture where your ideas matter
• Great career development with real pathways to grow
• Discounted Southern Cross health insurance
• Discounted YMCA gym membership