Branch Manager

TW Group; Gisborne; Hybrid; NZD 120,000 - 170,000; Full time

Benefits offered by this job

Southern Cross Health Insurance (fully

Company motor vehicle

Fuel card (work use only)

Mobile phone and plan

Relocation package

Job summary

Superchill is seeking an experienced Branch Manager to lead the Gisborne operation, drive growth, and deliver exceptional customer service across commercial, industrial and residential sectors.

You will lead technicians and support staff, develop customer relationships, and own the branch’s performance with a focus on safety and quality. A career with a local family feel and national backing awaits.

Qualifications

• Proven leadership experience in HVAC or refrigeration or related trades.
• Strong operational and commercial management capability.
• Experience leading service teams and delivering customer outcomes.
• Excellent communication and relationship-building skills.
• Commitment to health, safety and quality.

Responsibilities

• Inspire, coach and develop a team of technicians, apprentices and support staff.
• Build a safety-focused, accountable, collaborative culture.
• Manage performance, workforce planning and recruitment.
• Oversee service, maintenance and project delivery activities.
• Ensure jobs are completed safely, efficiently and to a high standard.
• Manage branch resources, scheduling and productivity.
• Build and maintain relationships with clients and stakeholders.
• Identify new business opportunities and support tenders and quotations.
• Strengthen the branch presence in Gisborne.
• Monitor revenue, profitability and costs.
• Manage budgets and forecasts.
• Drive strong commercial outcomes across branch activities.
• Lead safety initiatives and ensure regulatory compliance.

Job description

Who are Superchill? We are your local Refrigeration and HVAC specialists.

Located in Taupo, Gisborne, and Hawke’s Bay, Superchill gives youthe resources and job security of a national company with the comradery and support of a local family business.

The Opportunity

Are you a proven leader in the HVAC, Refrigeration, or wider trades sector looking for an opportunity to make a real impact?

We’re looking for an experiencedBranch Managerto lead our Gisborne operation. In this pivotal role, you’ll drive business growth, champion operational excellence, and deliver exceptional customer service across the region.

You’ll have the opportunity to lead a skilled team of technicians and support staff, build strong customer relationships, and take ownership of a well-established branch while contributing to the success of a growing business.

About the Role

As Branch Manager, you’ll be responsible for the overall performance of the Gisborne branch. You’ll lead day-to-day operations, develop strong customer relationships, support business development activities, and ensure the safe and effective delivery of HVAC and refrigeration services across commercial, industrial, and residential sectors.

You’ll combine strong leadership skills with commercial acumen to deliver results while fostering a positive, high-performing culture.

What You’ll Be Doing

• Inspiring, coaching, and developing a team of technicians, apprentices, and support staff.
• Building a culture focused on safety, accountability, teamwork, and customer service.
• Managing performance, workforce planning, and recruitment activities.
• Overseeing service, maintenance, and project delivery activities.
• Ensuring jobs are completed safely, efficiently, and to a high standard.
• Managing branch resources, scheduling, and productivity.
• Building and maintaining strong relationships with clients and key stakeholders.
• Identifying new business opportunities and supporting tender submissions and quotations.
• Strengthening the branch’s presence within the Gisborne market.
• Monitoring revenue, profitability, and operational costs.
• Managing budgets and forecasts.
• Ensuring strong commercial outcomes across all branch activities.
• Leading safety initiatives and ensuring compliance with all regulatory requirements.

What We’re Looking For

• Proven leadership experience, ideally within HVAC and Refrigeration, or a related trade environment.
• Strong operational and commercial management capability.
• Experience leading service teams and delivering successful customer outcomes.
• Excellent communication and relationship-building skills.
• A commitment to health, safety, and quality.
• The ability to motivate teams, solve problems, and deliver results.

What’s on Offer?

• Competitive salary dependent on experience and relevant qualifications.
• Fully subsidised Southern Cross Health Insurance from day one (dependent on eligibility criteria).
• Access to various company benefits such as acompany motor vehicle and fuel card(work use only) as well as amobile phone and plan.
• Generous relocation package for the right candidate (terms and conditions to apply).
• Great staff incentives, perks, and inhouse competitions.
• Professional development and training opportunities to help our employees enhance their skills and advance their careers.
• Access to confidential expert services such as counselling, career advice, and financial advisors.
• Access to employee discounts with various suppliers across New Zealand.
• Guaranteed good bunch of people with great banter!

The successful candidate must successfully complete all pre-employment checks, including a medical assessment, drug and alcohol screening, and a Ministry of Justice criminal conviction check.