Branch Lending Specialist

Westpac; Auckland; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Mortgage product discounts

Flexible work options

Career development

Community volunteering

Job summary

Westpac Albany branch is seeking a Branch Lending Specialist to help customers secure home loans, meeting face-to-face in the Albany area.

Leverage your lending experience to understand client needs and match suitable mortgage products, while delivering outstanding service and building lasting relationships for today and tomorrow.

Qualifications

• Experience working in a customer-facing organisation, particularly in lending.
• Strong interpersonal skills to make customers feel confident and supported.
• Consistently exceed customer expectations through exceptional service.
• Strong business development and networking abilities within the community.

Responsibilities

• Assist Westpac customers with home loan applications and needs.
• Match customers with mortgage products that align with their goals.
• Build relationships with customers in-branch and in the local community.

Skills

Lending experience

People skills

Customer service

Business development

Job description

Job Description

Branch Lending Specialist

What’s the role?

As a Branch Lending Specialist, you will assist Westpac customers with their dream of owning their own home. You’ll be one of the friendly faces of our branch in Albany, for both new and existing customers to meet when it’s time to apply for a home loan (or even before then!).

Using your solid understanding of mortgage products and services and the local market, you’ll build great relationships with our customers. Service will become second nature to you, as you meet with customers to find out what their financial needs are today – and what goals they have for tomorrow. And then match them up with the financial products that will bring them closer to making those goals a reality.

What do I need?

Experience with lending is essential for your success. Representing the Westpac brand - you’ll need to be a people person through and through, someone who thrives on building great relationships from the very first conversation – and maintaining that quality.

• Proven experience working in a customer-facing organisation, particularly in lending.
• Solid people skills to make customers feel confident and well-supported.
• Consistently exceed customer expectations through exceptional service.
• Strong business development skills and the ability to network effectively within the community.

Our Promise to You

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.

We’re all about helping our people grow and succeed. Whether you’re a current employee, trainee, or intern, we’re committed to your career development Check out our FAQs and internal support resources here.