Position Senior Business Consultant - Relationship Support

Westpac New Zealand Limited; Auckland; Hybrid; NZD 90,000 - 125,000; Full time

Benefits offered by this job

4 weeks holiday + wellbeing days

Banking benefits & insurance discounts

Career growth programs

School holiday subsidy

Volunteer days

Job summary

Westpac New Zealand Limited is seeking a Senior Business Consultant – Business Banking in Britomart, Auckland. The role focuses on proactive outreach to business customers about maturing loans and deposits, assisting with fixed rate rollovers and term deposits, and coordinating with a wider team to retain customers.

The role requires strong negotiation skills, excellent communication, and a solid understanding of Westpac's business products.

Qualifications

• 2 years+ experience working with business customers
• Ability to have needs-based, strategic conversations with customers
• Able to negotiate pricing with customers on a needs basis
• Proven ability to build relationships with customers and internal partners
• Excellent interpersonal, oral, and written communication skills
• Advanced knowledge of Westpac’s Business products; NZLO experience is an advantage
• Knowledge of Westpac pricing frameworks for loans and deposits; proficiency with Nomis Westpac

Responsibilities

• Proactively contacting customers regarding maturing loans and deposits
• Assist customers with fixed rate rollovers and term deposit maturities
• Negotiate pricing to retain customers with guidance from the business team
• Refer facilities requiring restructuring to a business lender with the right information
• Process Mortgage Discharge Requests (MDRs) in a timely manner
• This role is a steppingstone to other lending roles within the Business team

Skills

Outbound calling

Strategic conversation

Pricing negotiation

Relationship building

Interpersonal communication

Product knowledge

Pricing frameworks

Nomis Westpac

Tools

Nomis Westpac

Job description

Senior Business Consultant – Business Banking

Full time, 12 month Fixed Term Contract Location: Britomart, Auckland

Mō te tūranga | About the Role

The Senior Business Consultant - Relationship Support role provides specialist support to Business customers with a focus on proactively contacting customers regarding their maturing loans and deposits. Reporting to the Senior Manager, Business Service, you will assist customers with fixed rate rollovers and term deposit maturities. Responsibilities include negotiating pricing and seeking to retain customers, with guidance and support from the wider business team where required. If facilities need to be restructured, you will need basic lending knowledge to ensure the right information is collected for referral to a business lender. The timely actioning of Mortgage Discharge Requests (MDRs) is also a component of this role. This role should be viewed as the steppingstone to other lending roles within the Business team such as Business Manager or Analyst.

Na tōu rourou | What will you bring?

• Must be confident making outbound contact with customers therefore 2 years + previous experience working with business customers is preferred
• Ability to have a needs based, strategic conversation with a customer vs. purely transactional, combined with knowledge of the financial services industry and previous experience delighting customers in a service environment
• Able to confidently negotiate with customers on pricing and a strong understanding of the NZ economic environment and the dynamics of interest rate markets would be an advantage
• Proven ability to build relationships with customers and internal business partners
• Excellent interpersonal, oral, and written communication skills
• Advanced knowledge of Westpac’s Business products and services, previous experience with NZLO would be an advantage
• Knowledge of Westpac’s pricing frameworks for loans and deposits, proficiency with Nomis Westpac

Hei Wāhi Mahi | Working at Westpac

Immerse yourself in a supportive team environment, and receive some of the best banking, and lifestyle benefits in the market along with:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Banking benefits and insurance discounts
• Career growth – we promote internal capability; we have programmes that recognise star performers
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you! Tono mai ināianei!

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers.

We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close: 7 September 2026

Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them.

Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.