Banking Adviser - Cambridge

JobSpace; Cambridge; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

4 weeks annual leave

5 days wellbeing leave

Banking benefits

Job summary

Westpac in New Zealand is seeking a Banking Adviser to help customers with everyday banking, KiwiSaver, and financial planning guidance. You will welcome new customers, support account openings, and coach clients through digital banking tools with warmth and clarity.

We value curiosity, listening skills, and a customer-obsessed mindset. Join a supportive Westpac whānau and contribute to community banking while delivering outstanding service.

Qualifications

• 2+ years in a customer-facing role
• Confident, engaging communication and the ability to build trust quickly
• Proven problem-solving skills and a knack for uncovering customer needs
• Digital confidence, with the ability to coach customers through tools and technology
• Strong organisational skills, attention to detail, and a commitment to ethical decision-making
• Strong knowledge of banking products, services, and regulatory requirements (desired)

Responsibilities

• Assist customers with routine banking tasks and product recommendations.
• Guide customers through digital banking tools and platforms to improve self-service capabilities.
• Identify customer needs and connect them with the right solutions while upholding regulatory requirements.

Skills

Customer empathy

Clear communication

Problem solving

Digital literacy

Organisational skills

Banking product knowledge

Job description

As a Banking Adviser, you're the friendly face people look forward to seeing — the person who can turn a routine banking errand into a genuinely great experience. You'll create those memorable "wow" moments every day, whether you're helping someone open their very first account, guiding a small business owner through their next big move, or uncovering the unspoken needs that help customers feel more confident and in control of their money. You'll bring curiosity, warmth, and sharp listening skills to every conversation, matching customers with the right products, tools, and advice to make their financial lives easier and more empowering.

You'll thrive here if you love people, love a challenge, and love being part of a community. In this role, you'll champion digital banking, deepen relationships with existing customers, welcome new ones into the Westpac whānau, and help us grow our presence in the neighbourhood. From everyday banking to KiwiSaver, insurance, and beyond, you'll be the steady, trusted guide who makes customers feel supported at every step — all while contributing to our mission to be truly customer‑obsessed. If you're energised by meaningful conversations, fast‑paced days, and the chance to make a real difference, this is where you'll shine.

What you'll bring

Maybe you're a recent graduate, or maybe you're simply ready for a new challenge — this is your moment to step into the banking world and build a career you can be proud of. We're looking for someone who has energy, empathy, and a genuine passion for helping others. You love great conversations, you're confident with technology, and you're motivated by achieving strong outcomes for customers and the business. You're organised, adaptable, and ready to grow your career in a place that values your ideas and celebrates your success.

• 2+ years' experience in a customer‑focused role
• Confident, engaging communication and the ability to build trust quickly
• Proven problem‑solving skills and a knack for uncovering customer needs
• Digital confidence, with the ability to coach customers through tools and technology
• Strong organisational skills, attention to detail, and a commitment to ethical decision‑making
• Strong knowledge of banking products, services, and regulatory requirements (desired)

Working at Westpac

As well as immersing yourself in a supportive team environment, you'll be offered some of the best banking, and lifestyle benefits in the market along with:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Career growth – we promote internal capability; we have programmes that recognise star performers
• Generous parental leave – and top up government paid parental leave
• School holiday subsidy - help you balance work and family during school holiday
• Environmental and community care programmes

Our Organisation

At Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we've been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we're lucky enough to have walk through our doors every day. The giant 'W' on our building doesn't just stand for Westpac – it says, double you. We're a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We're recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!