Banking Customer Specialist & Digital Solutions Guide

ASB Bank; Christchurch; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Staff banking benefits

Health insurance

Life insurance

Income protection

Ongoing learning and professional dev.

Inclusive team culture

Meaningful impact for New Zealanders

Job summary

ASB Bank is seeking a Customer Specialist for our Northlands Papanui Advice Centre in Christchurch. You will be the first point of contact for customers, handling a broad range of banking enquiries and transactions while guiding customers to ASB's digital solutions.

You'll build relationships, identify customer needs, and connect clients with the right banking products to support their financial goals in a busy branch environment.

Qualifications

• Experience in customer service or frontline banking preferred.
• Ability to learn quickly and adapt to new information and technology.
• Strong communication and problem-solving skills.

Responsibilities

• Assist customers with a broad range of banking enquiries and transactions.
• Educate customers on ASB's digital banking solutions and self-service options.
• Build relationships and identify customer needs to connect them with suitable banking solutions.
• Support day-to-day branch operations in a busy environment.

Skills

Customer service

Relationship building

Communication skills

Digital banking education

Job description

ASB Bank is seeking a Customer Specialist for our Northlands Papanui Advice Centre in Christchurch. You will be the first point of contact for customers, handling a broad range of banking enquiries and transactions while guiding customers to ASB's digital solutions.

You'll build relationships, identify customer needs, and connect clients with the right banking products to support their financial goals in a busy branch environment.