Customer Specialist - Flexible Banking Career Path

ASB Bank; Hamilton; On-site; NZD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive salary & benefits

Staff Banking Benefits

Health, Life & Income Protection

MyFlex benefits programme

Ongoing learning & development

Career pathways nationwide

Supportive team environment

Job summary

ASB Bank is seeking a Customer Specialist for our Te Rapa Advice Centre in Hamilton to deliver unbeatable customer experiences daily. You’ll build meaningful relationships, help customers achieve their financial goals, and support day-to-day branch operations in a fast-paced, collaborative environment.

No banking experience is required—we provide comprehensive training and ongoing support. You’ll connect with people, solve problems confidently, and guide customers through our digital and

Qualifications

• Previous experience in a customer-facing role.
• Strong communication and relationship-building skills.
• A positive, adaptable, and proactive approach.
• Confidence using technology and learning new systems.
• A passion for delivering exceptional service and finding solutions for customers.

Responsibilities

• Support customers with a wide range of banking needs and help them feel confident about their financial future.
• Build meaningful relationships and identify opportunities to help customers achieve their goals.
• Guide customers through digital and self-service banking solutions.
• Assist with day-to-day branch operations in a fast-paced, collaborative environment.

Skills

Customer-facing experience

Communication skills

Relationship-building

Adaptable attitude

Tech proficiency

Problem solving

Job description

ASB Bank is seeking a Customer Specialist for our Te Rapa Advice Centre in Hamilton to deliver unbeatable customer experiences daily. You’ll build meaningful relationships, help customers achieve their financial goals, and support day-to-day branch operations in a fast-paced, collaborative environment.

No banking experience is required—we provide comprehensive training and ongoing support. You’ll connect with people, solve problems confidently, and guide customers through our digital and