Customer Specialist: Banking & Digital Solutions Advisor

ASB Bank; Whangarei; On-site; NZD 52,000 - 68,000; Full time

Benefits offered by this job

Health and Income Protection Insurance

Life Insurance

Staff Banking Benefits

Joining a dynamic and diverse team

Job summary

ASB Bank’s Whangārei/Dargaville Advice Centre is seeking a Customer Specialist to handle a wide range of banking queries and educate customers on digital solutions. You will build relationships and tailor personalised options in a busy branch environment.

You will assist customers in person, via messaging and calls while supporting branch operations. Join a dynamic, inclusive team and develop your career across NZ's Advice Centre network.

Qualifications

• Dealing with a broad range of banking queries and requests.
• Educating customers on digital and self-service options.
• Ability to build relationships and tailor personalised solutions.

Responsibilities

• Handle customer queries in person, via messaging and calls.
• Support and maintain branch operations across Whangārei and Dargaville.
• Educate customers on banking solutions and channels available.
• Deliver memorable customer experiences through proactive service.

Skills

Customer service

Relationship building

Communication

Fast learner

Multichannel service

Job description

ASB Bank’s Whangārei/Dargaville Advice Centre is seeking a Customer Specialist to handle a wide range of banking queries and educate customers on digital solutions. You will build relationships and tailor personalised options in a busy branch environment.

You will assist customers in person, via messaging and calls while supporting branch operations. Join a dynamic, inclusive team and develop your career across NZ's Advice Centre network.