Assistant Store Manager

Floandfrankie; Lower Hutt; On-site; NZD 36,000 - 44,000; Full time

Benefits offered by this job

Above market pay

Staff discounts

Bonuses & incentives

Job summary

Flo & Frankie is seeking an Assistant Store Manager for our Queensgate boutique in New Zealand. You will lead a team, drive store performance, and deliver exceptional customer service in a fashion-forward setting.

We value passionate, people-focused leaders who create memorable experiences, foster a positive team culture, and actively develop staff through coaching and training. Excellent perks reflect our above-market pay and staff-focused culture.

Qualifications

• Demonstrated excellence in delivering exceptional service.
• Experience leading and inspiring a team in retail.
• Ability to coach and train team members in sales and service.
• Focus on driving store performance and sales growth.
• Strong organisational skills and proactive mindset.
• Positive, adaptable attitude and willingness to step up.

Responsibilities

• Support Store Manager to lead a team and daily operations.
• Deliver memorable customer experiences in a fast-paced retail environment.
• Contribute to building a positive, fun store culture.
• Drive sales growth and maintain store performance.
• Provide coaching and training to sales/service staff.
• Uphold high standards of service and visual presentation.

Skills

Customer service

Leadership

Coaching

Sales growth

Organisation

Problem solving

Adaptability

Fashion enthusiasm

Job description

We’re excited to share an amazing opportunity for a passionate and people-focused Assistant Store Manager to join our beautifulQueensgate boutique.

If you’re an enthusiastic leader who loves creating memorable customer experiences, thrives in a fast-paced retail environment, and enjoys working with fashion, this could be your moment to shine.

As our Assistant Store Manager, you’ll help lead and inspire the team while driving operational excellence, delivering exceptional customer service, and building a positive, fun, and empowering store culture.

ABOUT YOU

• A genuine passion for delivering exceptional service and building warm, authentic customer connections.
• Supportive leadership skills and the ability to contribute to a positive, enjoyable team environment.
• Confidence to motivate and encourage the team, helping everyone perform at their best.
• A results-aware mindset with a focus on supporting sales growth and strong store performance.
• Experience assisting with coaching and training team members in sales and service.
• Good problem-solving skills, strong organisation, and a proactive, can-do attitude.
• A positive, adaptable approach and a willingness to step up to challenges when needed.
• An interest in fashion and a passion for helping others feel confident and supported.

ABOUT US

Flo & Frankie is a New Zealand, family-owned and run business known for its quality products and warm customer service. Our passion is our people, andwe strive to be a part of something meaningful, helping others build self-confidence and feel empowered.

We are committed to providing a memorable and personalised experience for our customers, which is reflected in our culture and values, and we’re seeking individuals who share our passion for delivering above-and-beyond service.

We pride ourselves on being flexible and supportive, offering great staff benefits and above market pay. As we continue to grow, you’ll be a key part of our story - and we’ll support you to keep growing, too.

OUR PERKS

• Above market rate, paid hourly for all the awesome work you will do.
• Being a part of a friendly, down to earth, and supportive team of people who embody our core valuesand vision.
• Generous staff discounts and achievable super sale bonuses.
• Fun and supportive culture where everyone is celebrated and receives ongoing rewards and recognition.
• Ongoing training to ensure you are always up to speedand empowered to be your best self.
• New Zealand based head office team, who are hands on and show instore presence to support you.
• Incredible development opportunities that will help you grow both personally and professionally. As we continue to grow, we love to see our people grow too.
• Access to free and confidential EAP services
• Opportunity to wear our beautiful Flo & Frankie brands every day!