Store Manager

Floandfrankie; Mount Maunganui; On-site; NZD 55,000 - 70,000; Full time

Benefits offered by this job

Above market pay

Friendly team environment

Staff discounts

Generous benefits

Ongoing training

Career development

EAP services

Brand apparel access

Job summary

Flo & Frankie is a New Zealand family-owned fashion & homewares boutique seeking a Store Manager to lead our Bayfair team with warmth and energy. You will drive sales, oversee daily operations, mentor staff, and deliver outstanding customer service that reflects our brand values.

We offer above-market pay, generous staff benefits, ongoing training, and real development opportunities within a friendly, supportive culture. You will wear our Flo & Frankie brands proudly every day.

Qualifications

• Experience as Store Manager in customer-focused retail environments.
• Strong leadership to build a fun, productive team culture.
• Passion for delivering outstanding customer service and sales results.
• Ability to train and energise staff in sales techniques.
• Creative and solutions-focused mindset with excellent organisation.

Responsibilities

• Lead store team to achieve sales targets and provide exceptional customer service.
• Oversee daily store operations and maintain high visual merchandising standards.
• Coach and motivate staff, plan rosters, and train on products and services.
• Foster a positive, respectful team culture aligned with brand values.
• Engage with customers to build relationships and ensure repeat business.

Skills

Leadership

Team management

Customer service

Sales focus

Staff training

Communication

Tools

POS system

Job description

An exciting opportunity has arisen for a passionate and experienced Store Manager to oversee the management of our Bayfair fashion & homewares boutique.

If you are an inspiring leader who knows how to go above and beyond for their team and customers, someone who drives operational excellence, phenomenal customer service, and fosters a positive, supportive team culture, then this is your time to shine!

As the Store Manager you will play a pivotal role in driving success, leading a team and maintaining the high standards of customer service that our brand is known for.

ABOUT YOU:

• Have proven experience as a Store Manager, confidently leading teams in customer-focused retail environments.
• Are genuinely passionate about delivering outstanding customer service, with a natural ability to connect and engage on a personal level.
• Bring strong leadership and team management skills, with a commitment to creating a fun, productive, and united team culture.
• Know how to inspire, motivate, and support your team to reach their full potential.
• Are results-driven, with a strong focus on boosting sales and achieving business goals.
• Have experience in training and energising staff, particularly in sales techniques and customer service excellence.
• Possess a creative, solutions-focused mindset, combined with excellent organisational abilities and a strong work ethic.
• Are highly motivated, adaptable, and thrive when faced with new challenges.
• Have a genuine love for fashion and a passion for helping people feel confident and empowered.

ABOUT US:

Flo & Frankie is a New Zealand, family-owned and run business known for its quality products and warm customer service. Our passion is our people, andwe strive to be a part of something meaningful, helping others build self-confidence and feel empowered.

We are committed to providing a memorable and personalised experience for our customers, which is reflected in our culture and values, and we’re seeking individuals who share our passion for delivering above-and-beyond service.

We pride ourselves on being flexible and supportive, offering great staff benefits and above market pay. As we continue to grow, you’ll be a key part of our story - and we’ll support you to keep growing, too.

OUR PERKS:

• Above market rate, paid hourly for all the awesome work you will do.
• Being a part of a friendly, down to earth, and supportive team of people who embody our core valuesand vision.
• Generous staff discounts and achievable super sale bonuses.
• Fun and supportive culture where everyone is celebrated and receives ongoing rewards and recognition.
• Ongoing training to ensure you are always up to speedand empowered to be your best self.
• New Zealand based head office team, who are hands on and show instore presence to support you.
• Incredible development opportunities that will help you grow both personally and professionally. As we continue to grow, we love to see our people grow too.
• Access to free and confidential EAP services
• Opportunity to wear our beautiful Flo & Frankie brands every day!