Store Manager

Flo & Frankie; Christchurch; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Above market pay

Friendly, supportive team

Staff discounts

Bonuses

Ongoing training

Head office support

Development opportunities

EAP services

Wear Flo & Frankie brands daily

Job summary

Flo & Frankie is seeking a passionate Store Manager to lead a Merivale boutique in Canterbury. You will guide a high-performing team, drive sales, and uphold exceptional customer service that reflects our brand values.

You will train staff, energise the team, and foster a fun, productive culture while delivering personalised experiences for our customers. This role focuses on leadership, performance, and customer excellence within a dynamic retail environment.

Qualifications

• Proven experience leading teams in customer-focused retail environments.
• Passion for delivering outstanding customer service and engaging with customers.
• Strong leadership and team management with a collaborative culture.
• Inspire, motivate and support teams to reach potential.
• Results-driven with a focus on boosting sales and business goals.
• Experience in training staff in sales techniques and service excellence.
• Creative, solutions-focused mindset with organisational abilities.
• Highly motivated, adaptable and thrives on challenges.
• Genuine love for fashion and helping people feel confident.

Responsibilities

Skills

Store management

Retail leadership

Customer service

Team training

Sales growth

Organisational skills

Adaptability

Fashion knowledge

Staff motivation

Engagement & connection

Job description

An exciting opportunity has arisen for a passionate and experienced Store Manager to lead one of our top-performing, fast-paced Merivale fashion & homewares boutiques.

If you are an inspiring leader who knows how to go above and beyond for their team and customers, someone who drives operational excellence, phenomenal customer service, and fosters a positive, supportive team culture, then this is your time to shine!

As the Store Manager you will play a pivotal role in driving success, leading a team and maintaining the high standards of customer service that our brand is known for.

ABOUT YOU:

• Have proven experience as a Store Manager, confidently leading teams in customer-focused retail environments.
• Are genuinely passionate about delivering outstanding customer service, with a natural ability to connect and engage on a personal level.
• Bring strong leadership and team management skills, with a commitment to creating a fun, productive, and united team culture.
• Know how to inspire, motivate, and support your team to reach their full potential.
• Are results-driven, with a strong focus on boosting sales and achieving business goals.
• Have experience in training and energising staff, particularly in sales techniques and customer service excellence.
• Possess a creative, solutions-focused mindset, combined with excellent organisational abilities and a strong work ethic.
• Are highly motivated, adaptable, and thrive when faced with new challenges.
• Have a genuine love for fashion and a passion for helping people feel confident and empowered.

ABOUT US:

Flo & Frankie is a New Zealand, family-owned and run business known for its quality products and warm customer service. Our passion is our people, andwe strive to be a part of something meaningful, helping others build self-confidence and feel empowered.

We are committed to providing a memorable and personalised experience for our customers, which is reflected in our culture and values, and we’re seeking individuals who share our passion for delivering above-and-beyond service.

We pride ourselves on being flexible and supportive, offering great staff benefits and above market pay. As we continue to grow, you’ll be a key part of our story - and we’ll support you to keep growing, too.

OUR PERKS:

• Above market rate, paid hourly for all the awesome work you will do.
• Being a part of a friendly, down to earth, and supportive team of people who embody our core valuesand vision.
• Generous staff discounts and achievable super sale bonuses.
• Fun and supportive culture where everyone is celebrated and receives ongoing rewards and recognition.
• Ongoing training to ensure you are always up to speedand empowered to be your best self.
• New Zealand based head office team, who are hands on and show instore presence to support you.
• Incredible development opportunities that will help you grow both personally and professionally. As we continue to grow, we love to see our people grow too.
• Access to free and confidential EAP services
• Opportunity to wear our beautiful Flo & Frankie brands every day!