Assistant Manager - Activities

Qjumpers; Bay of Plenty; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Subsidised health insurance

Free gondola and luge rides for family

Opportunities to collaborate acrossSky

Job summary

Skyline Rotorua is seeking an Assistant Activities Manager to lead the Luge operation and support the wider Activities Department in Rotorua, Bay of Plenty.

This hands-on, full-time role focuses on operational excellence, health and safety, rostering, and delivering exceptional guest experiences, with weekend and peak-period coverage.

You will lead from the front, develop teams, and contribute to a values-driven, internationally connected organisation.

Qualifications

• Minimum 2+ years proven leadership in tourism or hospitality.
• Experience coordinating day-to-day operations, rostering, and workforce planning.
• Experience leading teams in fast-paced, customer-focused environments.
• Strong communication and relationship-building across teams.
• Commercial awareness, wage and operational cost management.
• Hands-on, proactive approach under pressure.
• Commitment to health and safety, risk management and compliance.
• Continuous improvement mindset and contribution to team success.

Responsibilities

• Lead the Luge operation and act as primary in the Activities Department.
• Provide weekend and peak-period leadership coverage for the department.
• Drive operational excellence and service standards in a fast-paced environment.
• Support teams to deliver outstanding guest experiences; lead from the front.

Skills

Leadership

Rostering

Team leadership

Communication

Commercial awareness

Cost management

Hands-on

Health and safety

Continuous improvement

Job description

As Assistant Activities Manager, you'll play a key role in delivering safe, high-quality and commercially successful operations across Skyline Rotorua's Activities Department. Working closely with leaders and supervisors, you’ll help create exceptional guest experiences through strong operational leadership, effective team coordination, and a commitment to continuous improvement.

This is a hands-on leadership role where you'll be actively involved in driving operational excellence, championing health & safety, solving challenges and maintaining high service standards in a fast-paced environment. You'll foster a positive and high-performing culture by providing leadership, support, and direction to your team.

While your primary focus will be leading the Luge operation, you will also provide leadership support across the wider Activities Department during weekends, peak periods, and leave coverage. This full-time, permanent opportunity suits a driven and adaptable leader who thrives on variety, leads from the front, and is passionate about supporting teams to deliver outstanding guest experiences.

The perfect candidate will bring:

• A minimum of 2+ years proven leadership experience in tourism, hospitality or a similar operational environment,
• Experience coordinating day-to-day operations, including rostering and workforce planning,
• Experience leading teams in a fast-paced, customer-focused environment, ideally within a large-scale visitor attraction or activity-based operation,
• Strong communication and relationship-building skills, with the ability to work effectively across teams,
• Commercial awareness and experience managing wage and operational costs,
• A proactive, hands-on approach and the ability to perform well under pressure,
• A strong commitment to health and safety, risk management, and operational compliance,
• A continuous improvement mindset and a genuine desire to contribute to operational and team success.

This role offers:

• Subsidised access to Southern Cross Health insurance.
• The chance to be part of a dynamic, values-driven and growing international organisation.
• Great staff benefits, including free gondola and luge rides for family and friends.
• Opportunities for collaboration across Skyline's global operations.

o Safety is a high priority in our working environment. All candidates must agree to comply with the company's health and safety procedures which includes random drug and alcohol testing.

Assistant Manager - Activities Rotorua - Bay of Plenty