Assistant Activities Manager — Luge & Guest Experience Lead

Skyline Enterprises; Rotorua; On-site; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Subsidised health insurance

Staff benefits incl. gondola rides

Global collaboration opportunities

Job summary

Skyline Rotorua is seeking an Assistant Activities Manager to lead the Luge operations and support the wider Activities Department. You will drive safe, high-quality, commercially successful operations, coordinating rostering, schedules and frontline leadership.

This hands-on leadership role requires strong communication, a proactive approach and a passion for delivering outstanding guest experiences in a fast-paced setting. Weekend coverage and peak periods are involved.

Qualifications

• Minimum 2+ years leadership experience in tourism, hospitality, or similar operations.
• Experience coordinating day-to-day operations including rostering and workforce planning.
• Experience leading teams in fast-paced, customer-focused environments.
• Strong communication and relationship-building across teams.
• Commitment to health and safety, risk management and compliance.

Responsibilities

• Lead and support Skyline Rotorua's Activities Department, focusing on Luge operations.
• Drive operational excellence, safety, and service standards in a busy environment.
• Coordinate weekend and peak period coverage and provide leadership during leave coverage.
• Foster a positive, high-performing culture and coach front-line teams.
• Collaborate with leaders and supervisors to deliver exceptional guest experiences.

Skills

Leadership

Operations management

Rostering & scheduling

Team coordination

Health and safety

Cost management

Customer service

Job description

Skyline Rotorua is seeking an Assistant Activities Manager to lead the Luge operations and support the wider Activities Department. You will drive safe, high-quality, commercially successful operations, coordinating rostering, schedules and frontline leadership.

This hands-on leadership role requires strong communication, a proactive approach and a passion for delivering outstanding guest experiences in a fast-paced setting. Weekend coverage and peak periods are involved.