Assistant Delivery Manager

Noel Leeming; Dunedin; Presencial; NZD 85.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff discounts across all brands

Birthday leave

Long service leave

Parental leave – 26 weeks

Jury service paid

Lifestyle leave

Descripción de la vacante

The Warehouse Group is recruiting an Assistant Area Delivery Manager to support safe, compliant, and high-performing fulfilment operations across its NZ brands, with direct leadership of a small team in Dunedin. You will coordinate fulfilment teams, ensure KPI targets are met, and contribute to continuous improvement initiatives that optimise service and cost.

This role is ideal for an hands-on operational leader who values people and safety.

Formación

• Experience in logistics, supply chain, distribution, or fulfilment operations.
• Proven experience leading or supervising teams in an operational environment.
• Strong understanding of health and safety requirements and compliance.
• Ability to collaborate effectively with a wide range of internal and external stakeholders.
• A continuous improvement mindset with the ability to use data to drive outcomes.

Responsabilidades

• Support the Area Delivery Manager in achieving DC operational performance targets.
• Deliver service level agreements, customer and store service KPIs, and stock control targets.
• Ensure customer and fulfilment records are accurately maintained.
• Ensure the movement and storage of goods is completed effectively and efficiently.
• Line manage, coach, and develop a team of fulfilment leaders and team members.
• Support workforce planning, recruitment, scheduling, and training to meet safety and operational requirements.
• Build a high-performance culture aligned to company policies and values.
• Ensure all operations comply with health and safety regulations and company policies.
• Promote a proactive safety culture through training, engagement, and regular audits.
• Investigate incidents, implement corrective actions, and contribute to a safe working environment.
• Work closely with Store Managers, DC Managers, Merchandising, and Category Buying teams to align operations with business objectives.
• Partner with the Safety Partner and HRBP on people, wellbeing, and compliance matters.
• Collaborate with Accounts Payable, Fleet, and Facilities & Maintenance teams to support seamless operations.
• Build strong working relationships with 3PL logistics partners and suppliers to ensure service quality and reliability.
• Support and lead continuous improvement initiatives across operations and ways of working.
• Identify opportunities to improve efficiency, reduce cost, and enhance customer outcomes.
• Use data and insights to support informed decision-making and operational improvements.

Conocimientos

Logistics experience

People leadership

Health & safety

Stakeholder collaboration

Continuous improvement

Descripción del empleo

Company Description

Kia ora, Tālofa lava, Mālō e lelei.

Do you thrive in a fast-paced environment where no two days are the same? Are you a natural organiser who enjoys leading people, solving problems and keeping operations running smoothly?

The Warehouse Group (TWG) has become a Kiwi household name, and we proudly recognise the role that we play in communities throughout New Zealand. We are the largest general merchandise retailer in NZ across The Warehouse, Warehouse Stationery & Noel Leeming. We are at an exciting point in our journey where our focus is on becoming brand-centric, aiming to deliver an unparalleled experience for our customers. Agility and collaboration are cornerstones of our work culture, empowering us to adapt swiftly and work seamlessly together. By being brand-led and retail-focused, we are intentional about placing the right people in the right roles, allowing us to perform work that truly makes a difference.

Job Description

The Assistant Area Delivery Manager supports the Area Delivery Manager in delivering safe, compliant, and high-performing fulfilment operations. This role plays a critical part in coordinating fulfilment teams, ensuring service excellence across The Warehouse Group brands, and supporting the ongoing commercial viability of the business.

With direct leadership responsibility for a small team, this role is ideal for a developing operational leader who enjoys being hands‑on, thrives in a fast‑paced environment, and is passionate about people leadership, safety, and continuous improvement.

Key Responsibilities Include

Operational Support & Performance

• Support the Area Delivery Manager in achieving DC operational performance targets
• Deliver service level agreements, customer and store service KPIs, and stock control targets
• Ensure customer and fulfilment records are accurately maintained
• Ensure the movement and storage of goods is completed effectively and efficiently

People Leadership

• Line manage, coach, and develop a team of fulfilment leaders and team members
• Support workforce planning, recruitment, scheduling, and training to meet safety and operational requirements
• Build a high-performance culture aligned to company policies and values

Safety & Compliance

• Ensure all operations comply with health and safety regulations and company policies
• Promote a proactive safety culture through training, engagement, and regular audits
• Investigate incidents, implement corrective actions, and contribute to a safe working environment

Stakeholder Collaboration

• Work closely with Store Managers, DC Managers, Merchandising, and Category Buying teams to align operations with business objectives
• Partner with the Safety Partner and HRBP on people, wellbeing, and compliance matters
• Collaborate with NLG Accounts Payable, Fleet, and Facilities & Maintenance teams to support seamless operations
• Build strong working relationships with 3PL logistics partners and suppliers to ensure service quality and reliability

Continuous Improvement

• Support and lead continuous improvement initiatives across operations and ways of working
• Identify opportunities to improve efficiency, reduce cost, and enhance customer outcomes
• Use data and insights to support informed decision-making and operational improvements

Qualifications

• Experience in logistics, supply chain, distribution, or fulfilment operations
• Proven experience leading or supervising teams in an operational environment
• Strong understanding of health and safety requirements and compliance
• Ability to collaborate effectively with a wide range of internal and external stakeholders
• A continuous improvement mindset with the ability to use data to drive outcomes

Additional Information

What can The Warehouse Group offer you?

• Career growth and development opportunities within one of New Zealand's largest retail groups
• Staff discounts across all our brands
• Take your birthday off on us!
• Long Service Leave
• 26 weeks fully paid parental leave, or 10 days additional leave to support your partner
• Fully paid Jury Service
• Lifestyle Leave so you can spend more time doing the things you love
• A supportive, collaborative team environment where your contribution makes a real difference

If you're passionate about operational excellence, enjoy leading people and take pride in delivering outstanding customer outcomes, we'd love to hear from you.