Sales Support Manager- Paraparaumu

The Warehouse; Paraparaumu; On-site; NZD 70,000 - 95,000; Full time

Benefits offered by this job

Staff discounts

Birthday off (paid)

Long service leave

Parental leave - 26 weeks paid

Jury service paid

Career opportunities

Job summary

The Warehouse in New Zealand is seeking a Sales Support Manager to lead front-end store operations and deliver exceptional customer experiences. You will oversee checkouts, customer service, loss prevention, and operations, and inspire a team of motivated colleagues to excel in a fast-paced retail environment.

Join a brand known for community impact and great benefits, with opportunities for growth and development.

Qualifications

• Proven experience leading and developing teams.
• Strong communication and organisational skills.
• Good understanding of cash handling and checkout processes.
• Ability to interpret plans and execute them effectively.
• Positive, can-do attitude and thrive in a fast-paced environment.

Responsibilities

• Lead front-end store operations and deliver an exceptional customer experience.
• Oversee checkouts, customer service, loss prevention, and operational processes.
• Inspire and develop a high-performing team.

Skills

Team leadership

Communication

Cash handling

Checkout processes

Plan interpretation

Positive attitude

Job description

Company Description

At The Warehouse, we’re passionate about helping Kiwis live better every day. From supporting local communities to making a positive impact on our planet, we’re about so much more than retail.

When you join us, you’ll be part of a supportive, fast-paced environment where no two days are the same. Alongside competitive pay and great benefits, you’ll have plenty of opportunities to grow your career with one of New Zambia’s most iconic retail brands.

Job Description

As our Sales Support Manager, you’ll play a key role in leading the front-end operations of the store and delivering an exceptional customer experience.

From overseeing checkouts and customer service to supporting loss prevention and operational processes, you’ll help ensure the store runs smoothly day in and day out.

You’ll lead and inspire a team of passionate individuals, creating a positive team culture where people feel motivated, supported, and empowered to do their best work.

This is a hands‑on leadership role where your energy, organisation, and people skills will make a real difference — both to your team and to the wider community.

Qualifications

To succeed in this role, you’ll be a confident and motivated leader with a passion for retail and customer service.

You’ll Also Bring

• Proven experience leading and developing teams
• Strong communication and organisational skills
• A good understanding of cash handling and checkout processes
• The ability to interpret plans and execute them effectively
• A positive, can-do attitude and the ability to thrive in a fast‑paced environment

Most importantly, you’ll bring enthusiasm, resilience, and a genuine passion for creating great customer experiences.

Additional Information

Join us at The Warehouse – where every day is an opportunity to make a difference.

Benefits

You will be exposed to the latest technology, work in a diverse and energetic team while taking advantage of our company benefits such as:

• Career opportunities that come with a company our size!
• Take your birthday off - paid!
• Staff discounts across all of our brands!
• Long Service leave!
• 26 weeks fully paid parental leave or 10 days additional leave to support your partner.
• Fully paid Jury Service
• Lifestyle Leave - spend more time doing the things you love!