Branch Manager

Hynds Limited; Blenheim; On-site; NZD 120,000 - 160,000; Full time

Benefits offered by this job

Company vehicle

Bonus incentive

Health insurance

EAP

Job summary

Hynds Limited in Blenheim is seeking a hands-on Branch Manager to own performance across the Marlborough region. You’ll set strategy, manage the P&L, and lead a high-performing team while safeguarding a safety-first culture.

Reporting to the Regional Manager and working with the Nelson branch and national teams, you’ll drive service excellence, customer growth, and profitable operations with beneficial terms including a company vehicle and bonus incentives.

Qualifications

• Proven experience leading teams in a customer service environment.
• A results-driven mindset with ownership of outcomes.

Responsibilities

• Driving financial performance by owning budgets, targets, and business plans.
• Growing the customer base by analysing territory potential and identifying new sales opportunities.
• Leading the team through coaching and mentoring to high performance.
• Managing the sales pipeline and keeping CRM data accurate.
• Championing product expertise to support customers and resolve queries confidently.
• Upholding branch standards for presentation, service levels, and processes.
• Leading on health & safety to maintain a safe working environment.

Skills

Leadership

Customer service excellence

Strategic thinking

Decision making

Relationship building

Business acumen

CRM proficiency

ERP systems (M3)

Driving license

Tools

CRM systems

ERP (M3)

Driving license Class 1 with F endorsement

Job description

This is a hands-on leadership role for someone who thrives on building strong customer relationships, driving sales performance, and developing a high-performing team - all while championing a genuine safety-first culture.

About the Role

As Blenheim Branch Manager, you'll take full ownership of branch performance across in the Marlborough region. You'll set the strategic direction, manage the P&L, and ensure your team delivers excellent service, every day. You'll report to the Regional Manager (based in Christchurch) and work closely with the Branch Manager in Nelson and our national support teams to keep the branch running smoothly and profitably. Benefits include a company vehicle, bonus incentive, health insurance and EAP.

What You'll Be Doing

• Driving financial performance - owning branch budgets, targets, and a clear business plan aligned with company strategy
• Growing the customer base - analysing territory potential, running a systematic call cycle, and identifying new sales opportunities to maximise revenue
• Leading the team - recruiting, coaching, and mentoring branch staff, setting the standard through your own example
• Managing the sales pipeline - keeping CRM data and branch reporting accurate and up to date
• Championing product expertise - becoming a go-to expert on our range to support customers and resolve queries confidently
• Upholding branch standards - ensuring presentation, service levels, and processes meet company expectations
• Leading on health & safety - maintaining a safe working environment, proactively managing hazards, and building a strong safety culture across the branch

What You'll Bring

• Proven experience leading teams in a customer service environment, with a track record of coaching people to high performance. Knowledge of our industry is beneficial.
• A results-oriented mindset - you take ownership of outcomes and know how to change the result yourself
• Strong decision-making ability and the confidence to back your judgement
• Excellent customer service skills and a genuine passion for building relationships
• Solid commercial acumen - you understand the levers that drive business performance
• Strong computer literacy (Outlook, Excel, and ERP systems - M3 experience an advantage)
• A fullClass 1 driver's licence with F endorsement
• A reasonable level of physical fitness, with the ability to handle products up to 20kg
• The ability to stay calm, accurate, and effective under pressure while juggling multiple priorities.