Branch Manager

Hynds Pipe Systems Limited; Blenheim; On-site; NZD 110,000 - 140,000; Full time

Benefits offered by this job

Company vehicle

Bonus incentive

Health insurance

EAP

Job summary

Hynds Pipe Systems Limited in Blenheim invites an experienced Branch Manager to lead the Marlborough operation. You will own branch performance, control budgets, and mentor a high-performing team, while delivering outstanding service.

Reporting to the Regional Manager, you will foster safety culture, manage CRM data, and align with national support teams. A company vehicle, bonuses, and health insurance are part of the package.

Qualifications

• Proven experience leading teams in a customer service environment.
• Results-oriented with a track record of achieving targets.
• Excellent customer service skills and relationship building.
• Strong decision-making ability and commercial acumen.

Responsibilities

• Drive financial performance by owning budgets, targets and business plan.
• Grow the customer base through territory analysis and calling cycles.
• Lead, coach and mentor staff to deliver high performance.
• Manage the sales pipeline and maintain accurate CRM data.
• Provide product expertise and resolve customer queries confidently.
• Uphold branch standards for presentation and service levels.
• Champion health and safety and build a strong safety culture.

Skills

Leadership

Customer service

Relationship building

Communication

Decision making

Commercial acumen

Coaching

Tools

Outlook

Excel

ERP systems

M3

Job description

This is a hands-on leadership role for someone who thrives on building strong customer relationships, driving sales performance, and developing a high-performing team - all while championing a genuine safety-first culture.

About The Role

As Blenheim Branch Manager, you'll take full ownership of branch performance across in the Marlborough region. You'll set the strategic direction, manage the P&L, and ensure your team delivers excellent service, every day. You'll report to the Regional Manager (based in Christchurch) and work closely with the Branch Manager in Nelson and our national support teams to keep the branch running smoothly and profitably. Benefits include a company vehicle, bonus incentive, health insurance and EAP.

What You'll Be Doing

• Driving financial performance - owning branch budgets, targets, and a clear business plan aligned with company strategy
• Growing the customer base - analysing territory potential, running a systematic call cycle, and identifying new sales opportunities to maximise revenue
• Leading the team - recruiting, coaching, and mentoring branch staff, setting the standard through your own example
• Managing the sales pipeline - keeping CRM data and branch reporting accurate and up to date
• Championing product expertise - becoming a go-to expert on our range to support customers and resolve queries confidently
• Upholding branch standards - ensuring presentation, service levels, and processes meet company expectations
• Leading on health & safety - maintaining a safe working environment, proactively managing hazards, and building a strong safety culture across the branch

What You'll Bring

• Proven experience leading teams in a customer service environment, with a track record of coaching people to high performance. Knowledge of our industry is beneficial.
• A results-oriented mindset - you take ownership of outcomes and know how to change the result yourself
• Strong decision-making ability and the confidence to back your judgement
• Excellent customer service skills and a genuine passion for building relationships
• Solid commercial acumen - you understand the levers that drive business performance
• Strong computer literacy (Outlook, Excel, and ERP systems - M3 experience an advantage)
• A full Class 1 driver's licence with F endorsement
• A reasonable level of physical fitness, with the ability to handle products up to 20kg
• The ability to stay calm, accurate, and effective under pressure while juggling multiple priorities.