Architectural Solutions Account Manager (Internal)

Hunter Campbell; Auckland; On-site; NZD 70,000 - 100,000; Full time

Job summary

Hunter Campbell is seeking an Internal Account Manager to grow our reach by helping customers identify the right architectural solutions. You will work with architects, developers, builders and homeowners, managing enquiries from initial contact through to completion and delivering high-quality product and technical advice.

You will collaborate across Sales, Technical, Logistics, Training and Marketing to deliver an outstanding customer experience and drive growth as a leading NZ manufacturer of

Qualifications

• Excellent customer service and relationship management.
• Commercial acumen with the ability to identify opportunities.
• Excellent communication, questioning and listening skills.
• Strong planning and organisational skills.
• Takes ownership and proactively solves problems.
• Strong computer literacy with CRM and business systems.

Responsibilities

• Respond to incoming customer enquiries by phone, email and in person.
• Understand each customer’s project, requirements and priorities, guiding to the right solution.
• Proactively follow up enquiries, leads and projects to progress opportunities through the sales pipeline.
• Build strong, trusted relationships with architects, developers, builders, homeowners and other stakeholders.
• Identify opportunities to grow sales and maximise value of existing relationships.
• Negotiate effectively to achieve positive commercial outcomes.
• Progress sales opportunities and convert enquiries into successful outcomes wherever possible.
• Maintain accurate CRM data and manage the sales pipeline with the Sales Manager.
• Welcome showroom customers and help them compare products and solutions.
• Support the Sales Manager with presentations to architects, construction companies, developers and other groups.
• Support activity aimed at increasing product awareness and gaining specifications.

Skills

Customer relationships

Commercial acumen

Communication skills

Planning & organisation

Ownership & initiative

CRM software

Tools

CRM software

Microsoft Office

Job description

Hunter Campbell is seeking an Internal Account Manager to grow our reach by helping customers identify the right architectural solutions. You will work with architects, developers, builders and homeowners, managing enquiries from initial contact through to completion and delivering high-quality product and technical advice.

You will collaborate across Sales, Technical, Logistics, Training and Marketing to deliver an outstanding customer experience and drive growth as a leading NZ manufacturer of