Account Manager

CSR Springboard; Hamilton; On-site; NZD 90,000 - 120,000; Full time

Job summary

CSR Springboard is seeking an experienced Account Manager to join our Interior Systems business, supporting Potters customers across the North Island. You will own a key portfolio of accounts, build trusted relationships, and collaborate with internal teams to deliver customer solutions.

This role requires at least 5 years in account management, strong business development and communication skills, and a proactive, autonomous approach in a fast-paced environment.

Qualifications

• 5+ years' general account management experience, or 2+ years in a relevant product/industry
• Experience managing a large or diverse customer portfolio
• Strong business development and customer relationship management capability
• Excellent communication, influencing, and negotiation skills
• Strong customer service and project management skills
• Commercial awareness and the ability to identify growth opportunities
• Excellent organisation and attention to detail
• Ability to prioritise competing demands and work autonomously
• A proactive, self-starting approach and the ability to work effectively in a fast-paced environment
• A collaborative style and confidence working across multiple internal stakeholders

Responsibilities

• Managing and growing a portfolio of key customer accounts
• Developing and implementing strategic account plans to drive sustainable growth
• Following up sales opportunities and winning new customers
• Building strong, trusted, and long-term relationships with customers
• Understanding customer needs and identifying new business opportunities within your portfolio
• Delivering a high level of customer service and ensuring a positive customer experience
• Partnering with sales, customer service, operations, logistics, marketing, and technical teams to deliver effective customer solutions
• Monitoring account performance and proactively identifying opportunities for improvement
• Providing market intelligence and feedback on projects, pricing, competitor activity, and account performance
• Developing a strong understanding of the Potters business, product range, and customer offering
• Working collaboratively with the wider sales team to achieve commercial targets
• Maintaining a strong commitment to health, safety, and wellbeing

Skills

Account management

Business development

Customer relationship mgmt

Communication skills

Negotiation skills

Project management

Job description

As this role supports customers across the North Island, you will need to be comfortable with regional travel of up to approximately 1.5 hours, around twice a month.

Build relationships. Grow accounts. Create better solutions.

At CSR, we are building solutions for a better future, with a relentless focus on creating sustainable value for our customers, our people, and the communities in which we operate.

We have an exciting opportunity for an experienced Account Manager to join our Interior Systems business, supporting Potters customers across the North Island.

Reporting to the Commercial Area Manager, you will take ownership of a key portfolio of accounts, developing trusted customer relationships, identifying new business opportunities, and collaborating closely with our internal teams to deliver solutions that meet our customers' needs.

About the role

This is a commercial role where you will have the opportunity to make an impact across both existing and new accounts.

Your key responsibilities will include:

• Managing and growing a portfolio of key customer accounts
• Developing and implementing strategic account plans to drive sustainable growth
• Following up sales opportunities and winning new customers
• Building strong, trusted, and long-term relationships with customers
• Understanding customer needs and identifying new business opportunities within your portfolio
• Delivering a high level of customer service and ensuring a positive customer experience
• Partnering with sales, customer service, operations, logistics, marketing, and technical teams to deliver effective customer solutions
• Monitoring account performance and proactively identifying opportunities for improvement.
• Providing market intelligence and feedback on projects, pricing, competitor activity, and account performance
• Developing a strong understanding of the Potters business, product range, and customer offering
• Working collaboratively with the wider sales team to achieve commercial targets
• Maintaining a strong commitment to health, safety, and wellbeing

About you

You are a commercially minded Account Manager who enjoys being in front of customers, building relationships and finding opportunities to grow.

To be successful, you will ideally bring:

• 5+ years' general account management experience, or 2+ years' experience within a relevant product or industry environment
• Experience successfully managing a large or diverse customer portfolio.
• Strong business development and customer relationship management capability.
• Excellent communication, influencing, and negotiation skills.
• Strong customer service and project management skills.
• Commercial awareness and the ability to identify growth opportunities.
• Excellent organisation and attention to detail.
• The ability to prioritise competing demands and work autonomously.
• A proactive, self-starting approach and the ability to work effectively in a fast-paced environment.
• A collaborative style and confidence working across multiple internal stakeholders.

Experience within building products, construction, interiors, or a related industry will be highly regarded.

This is a fantastic opportunity to take ownership of an established customer portfolio while having the freedom to identify new opportunities and grow your market.

You will work closely with experienced commercial, technical, customer service and operational teams, giving you the support and product expertise to deliver great outcomes for your customers.

If you are an experienced Account Manager who thrives on building relationships, growing accounts, and delivering excellent customer solutions, we would love to hear from you.