Applications Support Specialist - Remote & Flexible

Spectrum Care Limited; Albert-Eden; Hybrid; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working – work from home part

Job summary

Spectrum Care Limited in Auckland is seeking an Applications Support Analyst to maintain mission-critical applications, resolve incidents and coordinate changes to keep systems stable and secure. Reporting to the IT Manager, you will work with application owners, vendors and users to support testing, releases and integration improvements, including cloud-based and enterprise apps.

You should have ITIL Foundation or related certifications and experience with CRM, APIs, reporting interfaces, and

Qualifications

• Strong analytical and problem-solving skills with the ability to assess impact and escalate appropriately.
• Experience with application support and administration of enterprise apps.
• Experience with cloud-based and SaaS applications in an operational environment.

Responsibilities

• Provide first- and second-level application support, resolving incidents and service requests within agreed SLAs.
• Coordinate patches, upgrades, and vendor releases; support testing and release planning.
• Assist with audits, security processes, and data quality issues; support integration improvements.

Skills

Analytical thinking

Problem solving

Communication

Customer focus

Education

ITIL Foundation certification

Microsoft/application administration certification

Tools

CRM systems

APIs & integration platforms

Data reporting interfaces

Job description

Spectrum Care Limited in Auckland is seeking an Applications Support Analyst to maintain mission-critical applications, resolve incidents and coordinate changes to keep systems stable and secure. Reporting to the IT Manager, you will work with application owners, vendors and users to support testing, releases and integration improvements, including cloud-based and enterprise apps.

You should have ITIL Foundation or related certifications and experience with CRM, APIs, reporting interfaces, and