Application Support Analyst

Spectrum Care Limited; Albert-Eden; Hybrid; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working – work from home part

Job summary

Spectrum Care Limited in Auckland is seeking an Applications Support Analyst to maintain mission-critical applications, resolve incidents and coordinate changes to keep systems stable and secure. Reporting to the IT Manager, you will work with application owners, vendors and users to support testing, releases and integration improvements, including cloud-based and enterprise apps.

You should have ITIL Foundation or related certifications and experience with CRM, APIs, reporting interfaces, and

Qualifications

• Strong analytical and problem-solving skills with the ability to assess impact and escalate appropriately.
• Experience with application support and administration of enterprise apps.
• Experience with cloud-based and SaaS applications in an operational environment.

Responsibilities

• Provide first- and second-level application support, resolving incidents and service requests within agreed SLAs.
• Coordinate patches, upgrades, and vendor releases; support testing and release planning.
• Assist with audits, security processes, and data quality issues; support integration improvements.

Skills

Analytical thinking

Problem solving

Communication

Customer focus

Education

ITIL Foundation certification

Microsoft/application administration certification

Tools

CRM systems

APIs & integration platforms

Data reporting interfaces

Job description

Keep business-critical applications running smoothly and help people get the most from technology. Bring your technical problem-solving skills and service-focused approach to a role spanning application support, system improvements and project delivery.

Spectrum Foundation is a purpose-driven organisation dedicated to supporting disabled people to live great lives. We provide personalised support services, quality homes for disabled individuals and their whānau, and through our philanthropy programme have invested close to $1 million in community initiatives in recent years. With 1,400 people across the North Island, we are one of the sector’s largest providers – and our people are our greatest asset.

Mō te tūranga | About the role

Reporting to the IT Manager you will support, administer and improve the applications that underpin day-to-day operations. Working alongside application owners, users, vendors and technology partners, you will resolve issues, coordinate changes and help keep systems stable, secure and fit for purpose. You will also contribute to implementations and upgrades, helping teams adopt new capabilities and ensuring applications are ready for ongoing support before go-live.

Te mahi ka mahia e koe I What you will do

• Provide first- and second-level application support, resolving incidents, service requests, defects and performance issues within agreed service expectations.
• Investigate recurring issues, contribute to root cause analysis and coordinate corrective actions.
• Administer applications and approved configurations, and coordinate patches, upgrades, vendor releases and minor enhancements.
• Support testing, user acceptance testing, release planning and deployment for application changes.
• Support role-based access and security processes, assist with audits and compliance activities, and identify and elevate application-related cybersecurity risks.
• Investigate integration failures, reconciliation exceptions and data quality issues with technical, data and reporting specialists, and contribute to approved automation and integration improvements.
• You have strong analytical and problem-solving skills, with the ability to assess business impact, isolate causes and escalation appropriately.
• Excellent organisation and time management and prioritization skills.
• Sound judgement, resilience and a calm, constructive approach to challenges.
• You listen well, communicate respectfully and build trusted relationships through integrity and reliability.
• You have a collaborative, customer-focused approach and you are able to work proactively with people, their whānau and support networks to achieve positive outcomes.

It would be ideal if you have………

• ITIL Foundation certification or practical experience applying IT service management processes.
• Relevant Microsoft, application administration, testing or integration certification.
• Experience supporting CRM, rostering, finance, HR, quality, service management or other enterprise applications.
• Experience with APIs, integration platforms, automated workflows, data reconciliation or reporting interfaces.
• A relevant tertiary qualification in information technology, information systems or computer science, or equivalent knowledge and experience.
• At least three years’ experience in application support, application administration, systems support or a comparable business applications role.
• Experience supporting cloud-based and software-as-a-service applications in an operational environment.
• Practical experience diagnosing incidents, coordinating vendor escalations and keeping users and stakeholders informed.
• Experience with application configuration, access administration, testing, releases or change activities.
• A supportive, close-knit team that values learning and collaboration.
• A modern, centrally-located head office in Greenlane, Auckland.
• Flexible working – with the option to work from home part of the week.
• The deep satisfaction of knowing your work helps create a more equitable Aotearoa for disabled people.

you must be resident in NZ and eligible to work here to be considered for this role

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Social & Welfare Services 1,001-5,000 employees

Spectrum Group is a charitable group of companies, composed of philanthropic funder Spectrum Foundation, commuity housing provider Homes of Choice and Spectrum Care.

Spectrum Care is a disability support provider that aims to maximise the potential of the people and whānau it supports by empowering choice, freedom and independence.

Spectrum Group is a charitable group of companies, composed of philanthropic funder Spectrum Foundation, commuity housing provider Homes of Choice and Spectrum Care.

Spectrum Care is a disability support provider that aims to maximise the potential of the people and whānau it supports by empowering choice, freedom and independence.

What can I earn as an Applications Support Analyst