Remote IT Support Analyst – ServiceNow & Apps

Health New Zealand | Te Whatu Ora; New Zealand; À distance; NZD 50 000 - 85 000; Plein temps

Résumé du poste

Health New Zealand | Te Whatu Ora is seeking a Technical Support Analyst to provide frontline IT support across key business applications and systems. You will troubleshoot incidents, perform routine maintenance, and contribute to knowledge sharing and service improvements within the Digital Services team.

You’ll work with product, development, and delivery teams to resolve issues, support national digital initiatives, and ensure secure, reliable services for kaimahi across New Zealand.

Qualifications

• 3–5 years' experience in a technical IT support role
• Experience supporting hardware, software, and operating systems
• Experience using service management systems such as ServiceNow or Jira Service Management
• A relevant tertiary qualification and/or IT certification (e.g. CompTIA A+)

Responsabilités

• Provide first-line technical support, logging, classifying, and resolving incidents and service requests
• Troubleshoot application and system issues to ensure reliable performance
• Perform routine system maintenance and contribute to continuous improvement initiatives
• Deliver high-quality user support across a range of applications and platforms
• Work with product, development and delivery teams to resolve complex issues
• Contribute to documentation, knowledge sharing, and process improvements
• Follow information security, health and safety, and compliance requirements
• Support national digital initiatives and service improvement programmes

Connaissances

Troubleshooting

ServiceNow/Jira

Customer service

IT certifications

Healthcare IT

Formation

IT qualification or cert

Outils

ServiceNow

Jira Service Management

Description du poste

Health New Zealand | Te Whatu Ora is seeking a Technical Support Analyst to provide frontline IT support across key business applications and systems. You will troubleshoot incidents, perform routine maintenance, and contribute to knowledge sharing and service improvements within the Digital Services team.

You’ll work with product, development, and delivery teams to resolve issues, support national digital initiatives, and ensure secure, reliable services for kaimahi across New Zealand.