Digital Platforms & Application Manager

Tauranga City Council; New Zealand; On-site; NZD 120,000 - 180,000; Full time

Benefits offered by this job

Five weeks leave

Flexible work

Learning & development

Meaningful work

Job summary

Tauranga City Council is seeking a Digital Platforms & Applications Manager to lead the team responsible for supporting, maintaining and improving enterprise applications and digital platforms.

You will drive stability, lifecycle planning, upgrades and security across SAP and other critical systems, delivering reliable and future-ready technology for the Council and community.

Qualifications

• Experience leading technology support and service management.
• Experience supporting SAP and enterprise applications.
• Knowledge of service management frameworks and best practices.

Responsibilities

• Lead the Digital Platforms and Applications team, building capability and fostering a culture of collaboration.
• Oversee Level 2 and Level 3 support, ensuring SLAs and customer expectations are met.
• Drive operational stability, service quality and continuous improvement across platforms.
• Provide technical and people leadership across SAP and other enterprise applications.
• Manage platform lifecycle planning, upgrades, patching and technical debt.
• Ensure platforms remain secure, resilient and supported, aligned with enterprise standards.
• Collaborate with delivery teams for successful handover of new digital services.
• Build strong relationships with stakeholders, vendors and partners to improve service outcomes.
• Provide insights and reporting on platform performance, risks and opportunities.
• Maximise value from investment in enterprise technology.

Skills

Leadership

SAP experience

Stakeholder engagement

IT service management

ITIL Foundation

Agile / Hybrid delivery

Enterprise platforms

Education

Business or IT qualification

Tools

SAP

Azure DevOps

Microsoft technologies

Job description

Digital Platforms & Application Manager

Company : Tauranga City Council Job Type : Full Time New Zealand JobCopilot will tailor your resume and auto-fill the application

Job Description - Digital Platforms & Application Manager

Tau ake rā te moana nei, e papaki kau ana ki te ākau tangata, kakenga waka ka mauru te tohu ki te arearenga o Mauao, he pou herenga mōu, he pou hononga mōu, kia herea ki te tika, kia herea ki te pono. Kia mau, kia ita, kia ū – haumi e, hui e, tāiki e!

Te Tūranga | About the role

Technology underpins almost every service we deliver to our community. As our Digital Platforms and Applications Manager, you'll lead the team responsible for supporting, maintaining and continuously improving Tauranga City Council's enterprise applications and digital platforms, ensuring the systems our people rely on every day remain secure, reliable and fit for the future.

This is a leadership opportunity where you'll combine people leadership, technical expertise and customer focus to drive operational excellence across a complex technology environment. Leading our Level 2 and Level 3 Applications Support function, you'll work across SAP and other business-critical platforms, ensuring high-quality service delivery and reliable day-to-day support for Council's digital ecosystem.

You will play a key role in strengthening platform stability, managing application lifecycles, reducing operational risk and ensuring our digital services continue to meet the needs of a fast-growing city. Working closely with Service Desk teams, project and delivery teams, enterprise architecture, vendors and stakeholders across the organisation, you'll help ensure technology investment delivers lasting value for our community.

• lead the Digital Platforms and Applications team, building capability and fostering a culture of collaboration and continuous improvement
• oversee Level 2 and Level 3 support services, ensuring applications meet service levels and customer expectations
• drive operational stability, service quality and continuous improvement across business-critical platforms
• provide technical and people leadership across SAP and other enterprise applications
• manage platform lifecycle planning, upgrades, patching and technical debt
• ensure platforms remain secure, resilient, supportable and aligned with enterprise architecture standards
• work closely with delivery teams to ensure successful operational handover of new and enhanced digital services
• build strong relationships with business stakeholders, vendors and support partners to improve service outcomes
• provide insights and reporting on platform performance, risks and opportunities
• ensure Council continues to maximise value from its investment in enterprise technology.

Your work will help enable our people to deliver better services, make better decisions and support the future growth of Tauranga.

Ngā Pukenga | What you’ll need to succeed

You'll be a collaborative technology leader who can balance operational excellence with long-term thinking. You'll bring strong technical credibility, a customer-focused mindset and the ability to build high-performing teams while developing trusted relationships across the organisation.

To succeed in this role, you'll bring:

• a business or information technology qualification, or equivalent experience
• experience leading technology support, customer service or service management functions
• extensive experience supporting and implementing SAP platforms and associated enterprise applications
• strong knowledge of service management frameworks and best practice support processes
• ITIL Foundation certification or equivalent experience
• experience supporting Microsoft technologies and enterprise application environments
• strong stakeholder engagement and customer service skills
• experience working within Agile, Waterfall or hybrid delivery environments
• the ability to lead teams, manage competing priorities and drive continuous improvement outcomes.

Experience with Azure DevOps, enterprise integrations or large-scale digital platforms will be advantageous.

You will be passionate about delivering great customer outcomes, building capability and helping technology create value across the organisation. You'll also be committed to our organisational values, health and safety responsibilities and our partnership with tangata whenua under Te Tiriti o Waitangi.

Tō Tātou Kaunihera | About Tauranga City Council

At Tauranga City Council, our work helps shape one of New Zealand's fastest-growing cities. From planning for growth and delivering critical infrastructure to creating great community outcomes, our people make a tangible difference every day.

This is an exciting time to join us. We're investing in our future, embracing innovation and strengthening our organisation so we can continue delivering value for our community. As our Digital Platforms and Applications Manager, you'll play an important role in ensuring the core technology that supports Council remains reliable, secure and fit for purpose.

Located in the beautiful Bay of Plenty, Tauranga offers the opportunity to do meaningful, high-impact work while enjoying an exceptional lifestyle. Whether you're already here or considering relocating, you'll find a vibrant city, a strong sense of community and outstanding access to beaches, outdoor recreation and family‑friendly living.

• the opportunity to lead a highly skilled applications and platforms team
• the opportunity to provide operational insights that help inform decisions about Council's enterprise technology landscape
• flexible and supportive ways of working
• five weeks' annual leave
• ongoing learning, career and professional development opportunities
• meaningful work that contributes directly to the future of our city and community

If you're collaborative, forward-thinking and community-minded, you'll find meaningful work, talented colleagues and the opportunity to make a genuine difference here.

You can find out more about working at Tauranga City Council here .

Applications will close Wednesday 14th October

We’re committed to building a diverse team that reflects the communities we serve. We welcome applications from people of all backgrounds, including those living with disabilities.

• You must have the legal right to live and work in New Zealand to apply for this role.
• Tauranga City Council does not accept unsolicited contact or applications from recruitment agencies. We will not pay fees or commissions related to unsolicited contact.

If you need any support or adjustments to take part in our recruitment process, please contact our Talent Acquisition team at [e-mail]