Senior Application Specialist

Tauranga; Tauranga, Auckland; Hybrid; NZD 110,000 - 140,000; Full time

Benefits offered by this job

Five weeks' annual leave

Ongoing learning and career/ profes­s­

Flexible and supportive ways ofworking

Job summary

Tauranga City Council is seeking a Senior Application Support Specialist to lead SAP support and ensure business-critical applications are reliable and well-supported. You will mentor the team, resolve complex issues, and help shape application support practices across Digital Services.

Located in the Bay of Plenty, this role offers flexible ways of working and opportunities to influence the technology that supports our vibrant community.

Qualifications

• Proven experience supporting complex enterprise applications and business-critical systems.
• Strong SAP support experience and knowledge of application integrations.
• Excellent troubleshooting and diagnostic capability across application environments.
• Strong stakeholder engagement and customer service skills.
• Ability to communicate technical issues clearly and effectively.
• Experience mentoring and supporting team members to build capability and knowledge sharing.
• Strong documentation and knowledge management practices.
• Proactive approach to continuous improvement and service excellence.
• A degree in Information Technology, Computer Science or equivalent practical experience will be valued, along with familiarity with ITIL service management practices.

Responsibilities

• Lead SAP support and provide expert guidance across Council's application
• Resolve complex technical challenges and improve critical business systems
• Mentor colleagues and help strengthen application support capability across Digital Services

Skills

SAP experience

Troubleshooting

Stakeholder engagement

Communication of technical issues

Mentoring

Knowledge management

Continuous improvement

Problem solving

Education

Bachelor's degree in Information Technology / Computer Science or equivalent

Tools

SAP

Job description

Te Tūranga | About the role

Technology plays a critical role in how Tauranga City Council delivers services to our community. As our Senior Application Support Specialist, you'll help ensure the business-critical applications our people rely on every day are stable, supported and continuously improving. You'll be the senior technical expert within the Applications Support team, helping resolve complex issues, providing specialist application knowledge and enabling great customer outcomes across the organisation.

This is an opportunity to take a lead role within a collaborative Digital Services environment. You'll provide senior-level support across Council's application landscape while acting as the lead specialist for SAP, supporting users, mentoring colleagues and helping shape application support practices and standards.

Working closely with technical teams, vendors and business stakeholders, you'll ensure critical applications remain reliable, resilient and aligned to organisational needs. You'll also play a key role in reducing technical risk, improving support processes and building capability across the team.

• Lead SAP support and provide expert guidance across Council's application
• Resolve complex technical challenges and improve critical business systems
• Mentor colleagues and help strengthen application support capability across Digital Services

Ngā Pukenga | What you’ll need to succeed

You'll be an experienced applications specialist who enjoys solving problems, supporting customers and helping others succeed. You'll combine strong technical expertise with a collaborative approach and a commitment to continuous improvement.

To succeed in this role, you'll bring:

• Proven experience supporting complex enterprise applications and business-critical systems
• Strong SAP support experience and knowledge of application integrations
• Excellent troubleshooting and diagnostic capability across application environments
• Strong stakeholder engagement and customer service skills
• The ability to communicate technical issues clearly and effectively
• Experience mentoring and supporting team members to build capability and knowledge sharing
• Strong documentation and knowledge management practices
• A proactive approach to continuous improvement and service excellence

A degree in Information Technology, Computer Science or equivalent practical experience will be valued, along with familiarity with ITIL service management practices.

At Tauranga City Council, our work helps shape one of New Zealand's fastest-growing cities. From planning for growth and delivering critical infrastructure to creating great community outcomes, our people make a tangible difference every day.

This is an exciting time to join us. We're investing in our future, embracing innovation and strengthening our organisation so we can continue delivering value for our community. As our Senior Application Support Specialist, you'll play an important role in ensuring the systems and applications that support our people remain reliable, efficient and ready for the future.

Located in the beautiful Bay of Plenty, Tauranga offers the opportunity to do meaningful, high-impact work while enjoying an exceptional lifestyle. Whether you're already here or considering relocating, you'll find a vibrant city, a strong sense of community and outstanding access to beaches, outdoor recreation and family-friendly living.

We offer:

• The opportunity to become Council's lead SAP support specialist and trusted technical expert
• A key role influencing application reliability, support capability and continuous improvement
• Flexible and supportive ways of working
• Five weeks' annual leave
• Ongoing learning, career and professional development opportunities
• Meaningful work that contributes directly to the future of our city and community.

If you're collaborative, forward-thinking and community-minded, you'll find meaningful work, talented colleagues and the opportunity to make a genuine difference here.

You can find out more about working at Tauranga City Council here .

Applications will close 19/10/2026

We’re committed to building a diverse team that reflects the communities we serve. We welcome applications from people of all backgrounds, including those living with disabilities.

If you need any support or adjustments to take part in our recruitment process, please contact our Talent Acquisition team at [e-mail]

• You must have the legal right to live and work in New Zealand to apply for this role.
• Tauranga City Council does not accept unsolicited contact or applications from recruitment agencies. We will not pay fees or commissions related to unsolicited contact.