Business Applications Support Specialist

RealNZ; Wānaka; On-site; NZD 60,000 - 85,000; Full time

Benefits offered by this job

Staff discounts

Ski pass

Medical insurance

Job summary

RealNZ in New Zealand is seeking a Business Applications Support Specialist to help keep the technology powering our experiences running smoothly.

You’ll be the go-to person for supporting and enhancing the systems our teams use daily, troubleshooting issues, supporting upgrades, training users and driving improvements.

Join a team committed to learning, growth and delivering great guest experiences across our parks and locations.

Qualifications

• Experience supporting business systems, applications, or technology platforms.
• Ability to translate technical information into plain language.
• Excellent communication and relationship-building skills.
• Passion for continuous improvement and finding smarter ways of working.

Responsibilities

• Provide support and troubleshooting across business applications.
• Collaborate with teams to identify and deliver system improvements.
• Test new functionality and support system upgrades.
• Create user guides and deliver training for system users.
• Collaborate with internal teams and external partners to keep applications reliable.

Skills

Problem solving

Clear communication

Plain language

Relationship-building

Continuous improvement

Tools

Salesforce

Maximo

FareHarbor

Coupa

Navision

SQL

Azure integrations

Power Automate

IT service management

Job description

Behind every great customer experience is a team of people and systems working seamlessly together. We're looking for a Business Applications Support Specialist to help keep the technology that powers RealNZ running smoothly.

In this role, you'll be the go-to person for supporting and enhancing the systems our teams use every day. From troubleshooting issues and supporting upgrades to training users and driving improvements, you'll play a key role in helping our people do their best work.

What You'll Be Doing

• Providing support and troubleshooting across our business applications.
• Working closely with teams to identify and deliver system improvements.
• Testing new functionality and supporting system upgrades.
• Creating user guides and delivering training to help people get the most from our systems.
• Collaborating with internal teams and external partners to ensure applications remain reliable, effective, and user-friendly.

What You’ll Bring

• Experience supporting business systems, applications, or technology platforms.
• Strong problem-solving skills and a practical, can-do approach.
• The ability to translate technical information into plain language.
• Excellent communication and relationship-building skills.
• A passion for continuous improvement and finding smarter ways of working.

Bonus points for experience with: Salesforce, Maximo, FareHarbor, Coupa, Navision, SQL, Azure integrations, Power Automate, or IT service management systems.

If you enjoy solving problems, helping people, and making technology work better, we'd love to hear from you

What do you get from this?

At RealNZ, you'll be part of a team that connects people with some of New Zealand's most incredible places. We offer a supportive environment, opportunities to learn and grow, and the chance to make a real impact across the business.

And There Are a Few Pretty Great Extras Too

• Experience Real for yourself - enjoy fantastic staff discounts and bring a friend along for some of our unforgettable adventures, from Milford and Doubtful Sound to Walter Peak, the Te Anau Glowworm Caves and Rakiura.
• Hit the maunga - enjoy a free Cardrona & Treble Cone Ski/Bike pass.
• Medical insurance cover is included.
• And, depending on the day, your "office" could involve a snow-capped maunga, a remote island, a lake or one of the most spectacular fiords on the planet.

Not bad as workplaces go.

Real People, Real Places, Real Experiences. Welcome To Real.

When's the best time to join the Real whānau? Now's good.

We're the conservation business that's enabled by tourism. We're helping the world, one guest at a time, fall in love with conservation. We're inspiring people to leave their places in better conditions than when they found them. We channel a guest-centric approach that fuels our genuine promise to deliver Aotearoa's most unforgettable experiences.

It's our workplace environment that makes careers at RealNZ more exciting than the regular job. Working for Real could mean you're based anywhere between a secluded island, a scenic fiord, and a snow-capped maunga. Our people, places, and workdays are a great and diverse mixture. It keeps us on our toes and adds value and passion to our work.

At RealNZ, We're committed to Equity, Diversity, and Inclusion. Guided by our values of Pono (Keep it real) and He waka eke noa (We're all in this together), we embrace and celebrate the unique perspectives and experiences that make our team stronger. Everyone is welcome here.

Location(s): Queenstown, Te Anau, Wanaka

Expertise: Information Technology

Job level: Experienced

Work type: Permanent - Full Time, Fixed Term - Full Time