APAC Technical Customer Support — Flexible & Training

IDEAL Industries, Inc.; Christchurch; Presencial; NZD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wellbeing programme

Health insurance

Staff development

Flexible working policy

Descripción de la vacante

Enatel is seeking a technically capable Customer Support professional to join the Christchurch team, supporting APAC customers from initial discussions through implementation and ongoing operation.

You’ll act as a key link between customers and Enatel’s product capability, handling inquiries, gathering requirements, and ensuring high-quality service across the APAC region. Travel within APAC may be required.

Formación

• Experience in technical customer support or related roles.
• Strong troubleshooting with electronics, telecommunications, or power systems.
• Clear written and verbal communication for technical and non-technical audiences.
• Experience using CRM or support systems.
• Willingness to travel within APAC when required.

Responsabilidades

• Respond to technical inquiries via CRM, email and phone through resolution or handover.
• Gather product and site data to diagnose issues.
• Assist in solution selection, configuration based on Enatel products.
• Support product demos, pre-sales discussions, and training.
• Maintain accurate customer records and report on issues.
• Flag risks early and escalate where needed.

Conocimientos

Technical support

CRM experience

Analytical troubleshooting

Customer facing

APAC knowledge

Educación

Technical qualification or equivalent

Herramientas

CRM systems

Descripción del empleo

Enatel is seeking a technically capable Customer Support professional to join the Christchurch team, supporting APAC customers from initial discussions through implementation and ongoing operation.

You’ll act as a key link between customers and Enatel’s product capability, handling inquiries, gathering requirements, and ensuring high-quality service across the APAC region. Travel within APAC may be required.