APAC Tech Support Specialist — Flexible Hours & Training

Enatel; Christchurch; Presencial; NZD 60.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working policy

Health insurance

LinkedIn Learning access

Volunteer leave

Parental leave

Wellbeing programme

Descripción de la vacante

Enatel in Ōtautahi Christchurch is seeking a technically capable, customer-focused Customer Support (APAC) to join our Sales team. You will be the technical link between customers and Enatel’s products, supporting Asia Pacific from early discussions through implementation and ongoing operations.

You will respond to technical enquiries via CRM, gather requirements, support solution configuration, deliver training, maintain records, and share insights to improve products and service.

Formación

• Experience in technical customer support or similar customer-facing technical role.
• Strong troubleshooting skills with electronics or power systems knowledge.
• Clear written and verbal communication for technical and non-technical audiences.
• Experience using CRM or customer-support systems and travel within APAC when required.

Responsabilidades

• Respond to technical enquiries via CRM, email and phone, resolving or handing over as needed.
• Gather product, site and operating information to diagnose issues.
• Support selection, specification and configuration based on Enatel products.
• Contribute to technical evaluations, product demos and pre-sales discussions.
• Provide installation, commissioning, training support across APAC as required.
• Maintain accurate support records and report on recurring issues and progress.
• Share insights to help improve products, quality, and service delivery.
• Identify and escalate product, safety, quality, and compliance risks early.

Conocimientos

Technical customer support

Troubleshooting

CRM experience

Communication skills

Educación

Relevant tertiary qualification

Herramientas

CRM systems

Product demonstrations

Descripción del empleo

Enatel in Ōtautahi Christchurch is seeking a technically capable, customer-focused Customer Support (APAC) to join our Sales team. You will be the technical link between customers and Enatel’s products, supporting Asia Pacific from early discussions through implementation and ongoing operations.

You will respond to technical enquiries via CRM, gather requirements, support solution configuration, deliver training, maintain records, and share insights to improve products and service.