APAC Technical Customer Support Specialist

IDEAL INDUSTRIES, INC; Christchurch; Presencial; NZD 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

LinkedIn Learning suite access

Flexible working policy

Volunteer leave and enhanced parental

Descripción de la vacante

Enatel is seeking a technically capable, customer-focused Customer Support professional in Christchurch to support APAC. You’ll act as the technical link between customers and Enatel’s product capability, from early discussions through implementation and ongoing operation.

You’ll respond to technical inquiries, gather information to diagnose issues, support solution configuration, and provide training across APAC. Travel within APAC may be required.

Formación

• Experience in technical customer support or similar client-facing technical roles.
• Strong analytical and troubleshooting skills in electronics or related fields.
• Clear written and verbal communication for technical and non-technical audiences.
• Experience using CRM or customer-support systems.

Responsabilidades

• Respond to technical enquiries via CRM, email and phone channels, owning to resolution or handover.
• Gather product, application, site and operating information to diagnose issues.
• Support solution selection and configuration based on Enatel products.
• Provide installation, training and technical support across APAC as required.

Conocimientos

Technical customer support

Field service

Applications engineering

Technical sales support

CRM usage

Educación

Relevant tertiary qualification

Herramientas

CRM software

Descripción del empleo

Enatel is seeking a technically capable, customer-focused Customer Support professional in Christchurch to support APAC. You’ll act as the technical link between customers and Enatel’s product capability, from early discussions through implementation and ongoing operation.

You’ll respond to technical inquiries, gather information to diagnose issues, support solution configuration, and provide training across APAC. Travel within APAC may be required.