Customer Support (APAC)

IDEAL INDUSTRIES, INC; Christchurch; Presencial; NZD 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

LinkedIn Learning suite access

Flexible working policy

Volunteer leave and enhanced parental

Descripción de la vacante

Enatel is seeking a technically capable, customer-focused Customer Support professional in Christchurch to support APAC. You’ll act as the technical link between customers and Enatel’s product capability, from early discussions through implementation and ongoing operation.

You’ll respond to technical inquiries, gather information to diagnose issues, support solution configuration, and provide training across APAC. Travel within APAC may be required.

Formación

• Experience in technical customer support or similar client-facing technical roles.
• Strong analytical and troubleshooting skills in electronics or related fields.
• Clear written and verbal communication for technical and non-technical audiences.
• Experience using CRM or customer-support systems.

Responsabilidades

• Respond to technical enquiries via CRM, email and phone channels, owning to resolution or handover.
• Gather product, application, site and operating information to diagnose issues.
• Support solution selection and configuration based on Enatel products.
• Provide installation, training and technical support across APAC as required.

Conocimientos

Technical customer support

Field service

Applications engineering

Technical sales support

CRM usage

Educación

Relevant tertiary qualification

Herramientas

CRM software

Descripción del empleo

Customer Support (APAC)

Christchurch, Canterbury, NZ

1 Attachments

Support. Solve. Connect.

• Flexible working policy + Healthinsurance
• Access toLinkedInLearningsuite and training opportunities
• Paid volunteer leave and enhanced parental leave

About the opportunity

We are looking for a technically capable, customer-focused professional to join our Sales team in Christchurch as Customer Support (APAC). Reporting to the Sales Engineering Manager, you’ll be a key technical link between our customers and Enatel’s industry-leading product capability. You’ll support customers across the Asia Pacific region, from early solution discussions through to implementation and ongoing operation.

Working closely with customers, channel partners and cross-functional internal teams, you will:

• Respond to technical enquiries through CRM, email and phone channels, taking ownership through to resolution or appropriate handover.
• Gather product, application, site and operating information to understand requirements and diagnose technical issues.
• Support solution selection, specification and configuration based on Enatel and approved third-party products.
• Contribute to technical evaluations, product demonstrations, solution clarification and pre-sales customer discussions.
• Provide installation, commissioning, application and technical training support across APAC as required.
• Maintain accurate customer-support records and report on recurring issues, response activity and resolution progress.
• Share customer, product and field insights to support improvements in products, quality, documentation and service delivery.
• Identify and elevate product, safety, quality, commercial, compliance and customer risks early and appropriately.

In addition to a great working environment and the opportunity to work with leading edge products, there are a range of other benefits when you work at Enatel:

• Wellbeing - Friendly, supportive and inclusive people. There’s an Enatel wellbeing programme and all staff have 24/7 access to a confidential employee assistance programme – OCP.
• Health Insurance - Health Insurance via Southern Cross.
• Staff Development - Access to LinkedIn Learning suite and Enatel internal training modules.
• Flexible - We offer a flexible working policy.

About you

To be successful in this role, you will bring:

• Experience in technical customer support, field service, applications engineering, technical sales support or a similar customer-facing technical role.
• Strong analytical and troubleshooting skills, with knowledge of electronics, telecommunications, electrical power systems or related technical products.
• Clear written and verbal communication skills for both technical and non-technical audiences.
• Strong organisation and prioritisation skills, with experience using CRM or customer-support systems.
• A relevant tertiary or technical qualification, or equivalent industry experience, plus willingness to travel within APAC when required.

About Enatel

Founded in 2002 and based in Ōtautahi Christchurch with operations across the US and UK, Enatel is a hi-tech electronics company with a proven history of success. More than 95% of everything we design and manufacture on site is exported internationally. Intelligent software combined with efficient hardware and decades of power electronics design experience has resulted in solutions that address industry needs.

We pride ourselves on our talented people with over 200 employees, a valued customer base and extremely successful product portfolio.

People enjoy working at Enatel because we invest in our growth through our people and their development. By seeing obstacles as opportunities, we continuously improve as a team and as a business.