APAC Aftersales Tech & Warranty Lead

Trimaxmowers; Tauranga; On-site; NZD 90,000 - 120,000; Full time

Job summary

Trimaxmowers in Tauranga seeks a Technical and Warranty Lead to own warranty, spare parts, and technical support for mowing equipment across APAC. You will be the primary technical contact for dealers and customers, guiding claims through resolution and shaping aftersales strategy to keep our network supported.

You will work across markets, manage data, develop documentation, and deliver training to dealers and internal teams, ensuring exceptional customer experience and reliability.

Qualifications

• Hands on experience with mechanical, hydraulic, and electronic systems in mowing, turf, or related heavy equipment.
• Experience in aftersales, warranty or technical support.
• Ability to navigate warranty obligations across APAC markets.

Responsibilities

• Warranty and Claims Management: Receive, assess, and manage warranty claims across APAC from first contact to resolution.
• Technical Support and Documentation: Advise on mechanical, hydraulic, and electronic systems; create service manuals and guides.

Skills

Mechanical systems

Hydraulic systems

Electronic systems

Aftersales experience

Warranty knowledge

Communication skills

Job description

Trimaxmowers in Tauranga seeks a Technical and Warranty Lead to own warranty, spare parts, and technical support for mowing equipment across APAC. You will be the primary technical contact for dealers and customers, guiding claims through resolution and shaping aftersales strategy to keep our network supported.

You will work across markets, manage data, develop documentation, and deliver training to dealers and internal teams, ensuring exceptional customer experience and reliability.