AM Operations Supervisor

Aramex New Zealand; Auckland; Presencial; NZD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career development

Salary reviews

Life Insurance

Inclusive culture

Descripción de la vacante

Aramex Auckland is seeking an experienced and hands-on AM Operations Supervisor to join our team on a permanent basis. Reporting to the Regional Operations Manager, you will lead day-to-day depot operations, support courier franchisees, and drive service excellence. Work timings: 1:00am to 10:00am.

This role suits someone who thrives in a fast-paced logistics environment, enjoys leading people, and is passionate about operational excellence and continuous improvement.

Formación

• Experience in transport, logistics, warehousing, or courier operations.
• Proven leadership and people management skills.
• Strong communication and stakeholder management abilities.
• Proactive, solutions-focused approach with excellent organisational skills.
• Experience working with operational KPIs and reporting.
• Competent Microsoft Office and computer skills.
• Current full driver’s licence; forklift licence advantageous.

Responsabilidades

• Lead day-to-day depot and courier operations to ensure service standards are met.
• Oversee freight sorting, dispatch, processing, and linehaul departures.
• Support health and safety initiatives and maintain compliance standards.
• Monitor operational KPIs and drive performance improvements.
• Coordinate service recovery and customer issue resolution.
• Supervise and provide leadership to operations and customer service teams.
• Complete operational reporting and support strategic initiatives.
• Ensure security procedures and end-of-day processes are followed.

Conocimientos

Leadership

Communication

Stakeholder management

KPI reporting

Organisational skills

Herramientas

Microsoft Office

Descripción del empleo

Many well-known businesses across New Zealand trust Aramex to deliver. We handle the freight needs of many of the world’s largest e-commerce businesses as well as thousands of local companies.

Headquartered in Dubai with thriving operations in New Zealand, Aramex is a global leader in logistics and transportation solutions. There are currently 17 Regional Franchises and 300+ Courier Franchisees in NZ. Delivering across town and around the world, opportunities abound for motivated individuals to join the team.

At Aramex, we’re committed to achieving great results together and supporting one another in a culture built on integrity, accountability, and continuous improvement. If you’re looking to join a team where your contribution is valued and your growth is supported, we’d love to hear from you.

Aramex is an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders.

About the Role

Aramex Auckland is seeking an experienced and hands‑on AM Operations Supervisor to join our team on a permanent basis. Reporting to the Regional Operations Manager, you will play a critical role in ensuring smooth day‑to‑day depot operations, leading operational teams, supporting courier franchisees, and delivering exceptional service outcomes.

This role is ideal for someone who thrives in a fast‑paced logistics environment, enjoys leading people, and has a passion for operational excellence and continuous improvement.

Work timings: Between 1:00am to 10:00am

Key responsibilities include:

• Lead day-to-day depot and courier operations to ensure service standards are met.
• Oversee freight sorting, dispatch, processing, and linehaul departures.
• Support workplace health and safety initiatives and maintain compliance standards.
• Monitor operational KPIs and drive performance improvements.
• Coordinate service failure recoveries and customer issue resolution.
• Supervise and provide leadership to operational and customer service teams.
• Complete operational reporting and support strategic business initiatives.
• Ensure security procedures and end-of-day processes are consistently followed.

To be successful in this role:

• Previous experience in transport, logistics, warehousing, or courier operations.
• Proven leadership and people management skills.
• Strong communication and stakeholder management abilities.
• A proactive, solutions-focused approach with excellent organisational skills.
• Experience working with operational KPIs and reporting.
• Competent Microsoft Office and computer skills.
• A current full driver's licence (forklift licence advantageous)

• Grow with us – Access career development opportunities including LinkedIn Learning and a range of in-house training programs.
• Annual salary reviews – We conduct annual salary reviews to ensure your pay reflects your role, performance, and the market.
• Peace of mind with Life Insurance – We provide company-paid Life Insurance, giving you and your loved ones added peace of mind.
• Supportive culture – Be part of an inclusive workplace that celebrates collaboration, initiative, and community.

Due to the volume of applications for this role, we may only be able to respond to shortlisted candidates.