Allied Support Worker: Frontline Social Services Assistant

New Zealand Government; Auckland; On-site; NZD 68,000 - 76,000; Full time

Benefits offered by this job

Competitive remuneration package

Training and development opportunities

Job summary

Oranga Tamariki in Auckland seeks permanent Allied Support Workers to provide vital operational support to frontline Social Work teams, helping meet service demand and strengthen outcomes for tamariki, rangatahi and whānau.

You will work under the direction of qualified Social Workers, assist with case notes in CYRAS and other systems, transport tamariki to appointments, assist with Family Group Conferences, and support placement transitions.

Qualifications

• Experience in the community assisting or supporting people in need.
• Experience with Māori and/or Pasifika cultures.
• Ability to handle emotional situations with empathy.
• Excellent verbal, written and interpersonal communication.
• Ability to work collaboratively with peers and stakeholders.
• Calm, professional demeanour in emotionally complex situations.
• Understanding cross-cultural practices, knowledge of Te Tiriti o Waitangi.

Responsibilities

• Provide support across a site on an on-demand basis per team needs.
• Enter case notes into CYRAS and other information systems.
• Safely transporting tamariki and rangatahi to appointments, school, sports.
• Assist with Family Group Conferences (FGC) set-up and admin.
• Support tamariki in placement and during transitions.
• Drive for supervised visits and write contact notes.
• Foster cooperative working relations with internal and external partners.

Skills

Emotional resilience

Reliability

Verbal communication

Written communication

Interpersonal skills

Cross-cultural awareness

Tikanga Māori knowledge

Pacific peoples' culture knowledge

Driver's license

Education

Social Services qualification (desirable)

Tools

Microsoft Office

Job description

Oranga Tamariki in Auckland seeks permanent Allied Support Workers to provide vital operational support to frontline Social Work teams, helping meet service demand and strengthen outcomes for tamariki, rangatahi and whānau.

You will work under the direction of qualified Social Workers, assist with case notes in CYRAS and other systems, transport tamariki to appointments, assist with Family Group Conferences, and support placement transitions.