Allied Support Workers Whenuapai - Westgate

New Zealand Government; Auckland; On-site; NZD 68,000 - 76,000; Full time

Job summary

Oranga Tamariki in Auckland seeks Allied Support Workers to assist frontline social workers and contribute to the wellbeing of tamariki, rangatahi and whānau. Roles are permanent and focus on enabling social workers to meet statutory requirements and professional practice.

You will support home visits, case notes in CYRAS, transport clients between locations, and help with Family Group Conferences. A social services qualification is desirable and a full driver's licence is essential.

Qualifications

• Experience in the community assisting or supporting people in need.
• Experience with Māori and/or Pasifika cultures.
• Strong verbal, written and interpersonal communication skills.
• Ability to manage sensitive information with discretion.
• Clean, current full driver's licence is essential.

Responsibilities

• Provide site support to frontline social workers on demand.
• Assist with entering case notes into CYRAS.
• Safely transport clients to appointments and activities.
• Support Family Group Conferences (FGCs) preparations and follow-ups.
• Occasional weekend and afterhours work.

Skills

Emotional resilience

Communication

Team collaboration

Microsoft Suite

Education

Social Services qualification (desirable)

Tools

CYRAS

Microsoft Office

Job description

Westgate Site have an exciting new opportunity available for those who are looking to change up and develop their career pathways, making a meaningful contribution to the wellbeing of tamariki, rangatahi and whānau.These positions have been established to provide consistent and reliable operational support to frontline Social Work teams and to respond to sustained service demand across sites. Unlike previously advertised fixed‑term roles, these permanent Allied Support Worker positions are intended to be a stable, ongoing part of Oranga Tamariki’s workforce, strengthening team capacity and continuity of support.Mō te tūnga | About the roleAllied Support Workers work under the direction and oversight of qualified Social Workers and supervisors, contributing to positive outcomes for tamariki, rangatahi and whānau by enabling Social Workers to focus on statutory requirements and professional practice.The Allied Support Worker role is non-regulated and is not a Social Worker in training, or para-social worker. The position does not undertake social work activities and does not have a case load.These roles support Social Workers with home visits and other engagements, administration tasks and transporting tamariki and rangatahi.Day-to-day responsibilities will include:Providing support across a site on an on-demand basis based on the day-to-day operating needs of the team.Assisting social workers to enter case notes and other information into the case management system CYRAS and other information systems.Safely transporting tamariki and rangatahi from one location to another such as appointments, school and sports.Helping social workers in the set up and administrative tasks of Family Group Conferences (FGC).Supporting and assisting social workers in the care of tamariki and rangatahi on occasions when out of school or waiting for placements.Making necessary administrative arrangements for tamariki in placement and/or programme transition.Supporting tamariki and rangatahi at school through settling in or returning after periods away.Conducting supervised access/visitations by driving clients, supervising contact and writing up contact notes. Some weekends and afterhours work is required.Fostering cooperative working relations with internal colleagues and external partners and stakeholders.Ngā pūmanawatanga ōu | What you will bringThis is a high‑trust, safety‑critical children’s worker role, requiring sound judgement, emotional resilience, and a high level of reliability. We're looking for applicants with some of the following skills, experience and qualifications:Experience:Working in the community assisting or supporting people in need.Working with Māori and/or Pasifika cultures.Experience in dealing with emotional situations and being empathic to people's challenges and stresses.Excellent verbal, written and interpersonal communication skills.Ability to work in collaborative peer and other stakeholder relationships.Skills:Well- developed written and verbal communication skills and effective interpersonal skills.Able to maintain a calm professional demeanour in emotionally complex situations, with the ability to maintain performance under stress.Understanding and appreciation of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples' culture.Ability to manage sensitive and confidential information in an appropriate manner.Ability to uphold the principles of Te tiriti ō Waitangi and demonstrate this in practice.Intermediate level of competence across the Microsoft Suite.Qualifications/Licence:A recognised Social Services qualification is desirable.A clean, current full driver's licence is essential and a willingness to drive the Ministry's vehicles. (Historic convictions may be considered on a case-by-case basis).Nōu te rourou | What's in it for youThis is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi. We offer a competitive remuneration package starting at $68,371 to $75,501 as well as significant training and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. To see all the benefits of working for Oranga Tamariki, please visit https://mahi.orangatamariki.govt.nz/working-with-us/employee-benefits/Me pēhea te tuku tono | How to ApplyApply online with your CV and Covering Letter. If you are an Oranga Tamariki employee already, please ensure you apply with a log in using your Oranga Tamariki email address.If you have any questions about role, please contact: [e-mail] close 27th October 2027If you are interested in any of our vacancies, please ensure that you make yourself familiar with our code of conduct as it sets out our expectations for our kaimahi and requires you to present at work free from the influences of both drugs and alcohol.