Allied Support Workers Homai

New Zealand Government; Auckland; On-site; NZD 68,000 - 76,000; Full time

Benefits offered by this job

Competitive remuneration package

Training and development opportunities

Job summary

Oranga Tamariki in Auckland seeks permanent Allied Support Workers to provide vital operational support to frontline Social Work teams, helping meet service demand and strengthen outcomes for tamariki, rangatahi and whānau.

You will work under the direction of qualified Social Workers, assist with case notes in CYRAS and other systems, transport tamariki to appointments, assist with Family Group Conferences, and support placement transitions.

Qualifications

• Experience in the community assisting or supporting people in need.
• Experience with Māori and/or Pasifika cultures.
• Ability to handle emotional situations with empathy.
• Excellent verbal, written and interpersonal communication.
• Ability to work collaboratively with peers and stakeholders.
• Calm, professional demeanour in emotionally complex situations.
• Understanding cross-cultural practices, knowledge of Te Tiriti o Waitangi.

Responsibilities

• Provide support across a site on an on-demand basis per team needs.
• Enter case notes into CYRAS and other information systems.
• Safely transporting tamariki and rangatahi to appointments, school, sports.
• Assist with Family Group Conferences (FGC) set-up and admin.
• Support tamariki in placement and during transitions.
• Drive for supervised visits and write contact notes.
• Foster cooperative working relations with internal and external partners.

Skills

Emotional resilience

Reliability

Verbal communication

Written communication

Interpersonal skills

Cross-cultural awareness

Tikanga Māori knowledge

Pacific peoples' culture knowledge

Driver's license

Education

Social Services qualification (desirable)

Tools

Microsoft Office

Job description

Oranga Tamariki has exciting permanent Allied Support Worker opportunities available for people who want to build a rewarding career while supporting tamariki, rangatahi and whānau.These roles provide vital operational support to frontline Social Work teams, helping meet ongoing service demand while strengthening outcomes for tamariki, rangatahi and whānau. As permanent positions, they offer stability, development opportunities and the chance to make a lasting impact in the Homai community.Mō te tūnga | About the roleAllied Support Workers work under the direction of qualified Social Workers and supervisors. The role supports positive outcomes for tamariki, rangatahi and whānau by enabling Social Workers to focus on statutory and professional practice requirements.This is a non-regulated role and does not carry a social work caseload.Day-to-day responsibilities will include:Providing support across a site on an on-demand basis based on the day-to-day operating needs of the team.Assisting social workers to enter case notes and other information into the case management system CYRAS and other information systems.Safely transporting tamariki and rangatahi from one location to another such as appointments, school and sports.Helping social workers in the set up and administrative tasks of Family Group Conferences (FGC).Supporting and assisting social workers in the care of tamariki and rangatahi on occasions when out of school or waiting for placements.Making necessary administrative arrangements for tamariki in placement and/or programme transition.Supporting tamariki and rangatahi at school through settling in or returning after periods away.Conducting supervised access/visitations by driving clients, supervising contact and writing up contact notes. Some weekends and afterhours work is required.Fostering cooperative working relations with internal colleagues and external partners and stakeholders.Ngā pūmanawatanga ōu | What you will bringThis is a high‑trust, safety‑critical children’s worker role, requiring sound judgement, emotional resilience, and a high level of reliability. We're looking for applicants with some of the following skills, experience and qualifications:Experience:Working in the community assisting or supporting people in need.Working with Māori and/or Pasifika cultures.Experience in dealing with emotional situations and being empathic to people's challenges and stresses.Excellent verbal, written and interpersonal communication skills.Ability to work in collaborative peer and other stakeholder relationships.Skills:Well- developed written and verbal communication skills and effective interpersonal skills.Able to maintain a calm professional demeanour in emotionally complex situations, with the ability to maintain performance under stress.Understanding and appreciation of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples' culture.Ability to manage sensitive and confidential information in an appropriate manner.Ability to uphold the principles of Te tiriti ō Waitangi and demonstrate this in practice.Intermediate level of competence across the Microsoft Suite.Qualifications/Licence:A recognised Social Services qualification is desirable.A clean, current full driver's licence is essential and a willingness to drive the Ministry's vehicles. (Historic convictions may be considered on a case-by-case basis).Nōu te rourou | What's in it for youThis is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi. We offer a competitive remuneration package starting at $68,371 to $75,501 as well as significant training and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. To see all the benefits of working for Oranga Tamariki, please visit https://mahi.orangatamariki.govt.nz/working-with-us/employee-benefits/Me pēhea te tuku tono | How to ApplyApply online with your CV and Covering Letter. If you are an Oranga Tamariki employee already, please ensure you apply with a log in using your Oranga Tamariki email address.We’re currently recruiting for a large number of roles across the motu. This may mean the recruitment process takes a little longer than normal, we sincerely thank you in advance for your interest and patience while we work through applications.Interested? We'd love to hear from you. Submit your application today. Applications close Friday, 30 October 2026.If you have any questions about role, please contact: [e-mail] you are interested in any of our vacancies, please ensure that you make yourself familiar with our code of conduct as it sets out our expectations for our kaimahi and requires you to present at work free from the influences of both drugs and alcohol.