AI & Automation ICT Support Technician for FinTech

Northpower; Auckland; On-site; NZD 55,000 - 85,000; Full time

Job summary

Ant Technology Limited is a New Zealand technology company focused on fintech and AI-enabled digital solutions. The ICT Support Technician – AI & Automation role supports hardware, software, networks and FinTech systems while driving AI-driven automation across the business.

You will work with engineering to automate repetitive tasks, improve processes and implement AI tools like ChatGPT, Claude, Power Automate and APIs in daily operations.

Qualifications

• Relevant IT, Computer Science, Networking or Information Systems qualification or equivalent experience.
• Experience with hardware and software troubleshooting.
• Knowledge of Microsoft 365, networks and business applications.
• Experience installing and configuring ICT equipment.

Responsibilities

• Diagnose and resolve hardware, software, network and system issues.
• Install, configure and maintain computers, software, POS equipment, printers and other ICT devices.
• Provide technical support to staff, merchants and authorized users.
• Support Microsoft 365 environments and cloud applications.
• Assist with Digital wallet, payment, POS, card and merchant technology platforms.
• Configure applications to meet user requirements.
• Support websites and web-based systems as needed.
• Collaborate with engineering to troubleshoot issues.
• Maintain technical documentation and support procedures.
• Share knowledge with other technicians.

Skills

ICT support

Troubleshooting

Analytical thinking

Documentation

Communication

Education

IT/CS/Networking qualification

Tools

Microsoft 365

Power Automate

SharePoint

APIs

ICT hardware setup

Job description

Ant Technology Limited is a New Zealand technology company focused on fintech and AI-enabled digital solutions. The ICT Support Technician – AI & Automation role supports hardware, software, networks and FinTech systems while driving AI-driven automation across the business.

You will work with engineering to automate repetitive tasks, improve processes and implement AI tools like ChatGPT, Claude, Power Automate and APIs in daily operations.