AI & Automation ICT Support Technician

Bridgestone New Zealand Limited

Auckland

On-site

NZD 60,000 - 90,000

Full time

13 days ago

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Ant Technology Limited, trading as AntBank, seeks an ICT Support Technician to join our Auckland team. The role focuses on hardware, software, networks and FinTech systems, while driving AI and automation projects to improve operations.

You will work with engineers to automate repetitive tasks and enhance support processes. You will troubleshoot issues, install ICT equipment, manage Microsoft 365 environments, and contribute to AI-enabled solutions across our digital wallet, POS, API

Qualifications

Relevant IT/CS/Networking/IS qualification or equivalent experience.
Experience with hardware and software troubleshooting.
Familiarity with Microsoft 365 and business applications.
Strong analytical, problem-solving and documentation skills.
Interest in AI, automation and FinTech/payments is a plus.

Responsibilities

Diagnose and resolve hardware, software, network and system issues.
Install, configure and maintain computers, software applications, POS equipment, printers and other ICT devices.
Provide technical support to staff, merchants and authorised users.
Support computer networks, internet connectivity, cloud applications and Microsoft 365 environments.
Assist with AntBank’s digital wallet, payment, POS, card and merchant technology platforms.
Configure and adapt applications to meet business and user requirements.
Support websites, portals and web-based systems where required.
Work with engineering and development teams to troubleshoot and resolve technical issues.
Maintain clear technical documentation, system records and support procedures.
Assist and share knowledge with other technicians where required.