After-Hours Service Desk Analyst: Growth & Learning

Datacom; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Parental leave

Employee Assistance

Learning & certs

Learning platforms

Recognition programs

Employee discounts

Meaningful work

Job summary

Datacom NZ is seeking a Service Desk Analyst to join the Managed Services team, providing after-hours IT support to clients and their customers. You’ll respond to calls, emails, and alerts, troubleshoot issues, and escalate where needed.

The role follows ITIL processes and aims to develop your IT career in cyber security, cloud, network, or database engineering. We value self-starters, teamwork, customer focus, and proactive problem solving.

Qualifications

• Self-starters who are motivated to kick-start their careers in technology
• Team players with excellent interpersonal skills
• Customer-centric superstars who deliver best work to customers
• Awesome problem-solvers with fresh ideas and can-do attitude

Responsibilities

• First point of contact for clients; respond to incidents and service requests
• Provide high-quality, efficient support via calls, emails, and alert monitoring
• Identify, troubleshoot, and escalate issues following ITIL processes

Skills

Self-starters

Team players

Customer-centric

Problem-solvers

Job description

Datacom NZ is seeking a Service Desk Analyst to join the Managed Services team, providing after-hours IT support to clients and their customers. You’ll respond to calls, emails, and alerts, troubleshoot issues, and escalate where needed.

The role follows ITIL processes and aims to develop your IT career in cyber security, cloud, network, or database engineering. We value self-starters, teamwork, customer focus, and proactive problem solving.