Customer-Focused IT Service Desk Engineer (Flexible Hours)

High Performance Sport New Zealand; Wellington; Hybrid; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Supportive team environment

Career development opportunities

Varied technologies exposure

Flexible working arrangements

Positive impact through work

Job summary

High Performance Sport New Zealand (Sport NZ Group) is seeking a Service Desk Engineer to provide frontline IT support across laptops, mobile devices, Microsoft 365, Teams and end-user hardware. Reporting to the Service Desk Lead, you will manage incidents from diagnosis to resolution while delivering excellent customer service and collaborating with a wide IT team.

Flexible arrangements and opportunities to develop technical skills are offered.

Qualifications

• Experience providing Tier 1 and Tier 2 service desk support.
• Experience supporting Microsoft 365 environments and end‑user devices.
• Knowledge of Microsoft Entra ID, Exchange Online, SharePoint Online and Intune.
• Strong problem‑solving and troubleshooting skills.
• Excellent communication and customer service skills.
• Ability to manage competing priorities in a busy environment.
• Curious mindset and willingness to learn emerging technologies, including AI‑enabled tools.
• ICT qualification, industry certification or equivalent practical experience.

Responsibilities

• Provide Tier 1 and Tier 2 support across Sport NZ and HPSNZ.
• Troubleshoot issues in person, over the phone and remotely.
• Support Windows 11, macOS, iOS and Android devices.
• Assist with technology projects, deployments and service improvements.
• Maintain accurate asset records, knowledge articles and documentation.
• Support hardware provisioning and lifecycle management.
• Identify opportunities to improve processes, self-service resources and automation.
• Contribute to a collaborative and customer-focused IT team.

Skills

Tier 1/2 support

Customer service

Troubleshooting

Communication

Prioritisation

Education

ICT qualification

Tools

Microsoft 365

Entra ID

Exchange Online

SharePoint Online

Intune

Job description

High Performance Sport New Zealand (Sport NZ Group) is seeking a Service Desk Engineer to provide frontline IT support across laptops, mobile devices, Microsoft 365, Teams and end-user hardware. Reporting to the Service Desk Lead, you will manage incidents from diagnosis to resolution while delivering excellent customer service and collaborating with a wide IT team.

Flexible arrangements and opportunities to develop technical skills are offered.