Service Desk Analyst - Fixed Term Contract

Datacom; Wellington; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Social events

Chill-out spaces

Professional development courses

Job summary

Datacom is seeking an experienced Service Desk Analyst on a fixed term contract through to the end of November. You’ll be the first point of contact, providing high quality IT support and customer service using ServiceNow and ITIL processes.

This role requires NZ working rights and flexibility to cover weekends and public holidays. Join a dynamic team delivering proactive support on an internal project, with opportunities to develop your skills, work across multiple priorities, and contribute to

Qualifications

• Proven experience using ServiceNow in a service desk or IT support environment.
• Strong customer service focus with excellent communication skills.
• Solid troubleshooting and problem-solving abilities.
• Ability to work independently during after-hours shifts.
• Team player with great interpersonal skills.
• Calm and composed under pressure with the ability to manage multiple priorities.

Responsibilities

• Provide first line IT support to users via various channels.
• Log, triage and resolve incidents and service requests in ServiceNow.
• Follow ITIL processes and escalate where needed.
• Communicate effectively with users and stakeholders.
• Work on internal project tasks and support requirements as needed.

Skills

ServiceNow

Customer service

Troubleshooting

After-hours work

Team player

Interpersonal skills

Tools

ITIL

Job description

Description Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

Description Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About The Role

We have an exciting fixed term contract opportunity (through to end of November) for an experienced Service Desk Analyst to join our team on an Internal Project. As a Service Desk Analyst, you’ll be the first point of contact, providing high quality technical support and customer service. Utilising ServiceNow as our core ITSM platform, you’ll log, manage and resolve incidents and service requests while following ITIL processes. No two days will be the same — you’ll be proactively problem solving issues as they come your way.

What You’ll Bring

Someone who wants to be part of a team that is striving to achieve the best possible outcome.

In our successful candidates we are looking for:

• Proven experience using ServiceNow in a service desk or IT support environment
• Strong customer service focus with excellent communication skills
• Solid troubleshooting and problem-solving abilities
• Ability to work independently during after-hours shifts
• Team player with great interpersonal skills
• Calm and composed under pressure with the ability to manage multiple priorities

Due to client clearance requirements full New Zealand working rights are required.

You will be required to be flexible to work weekends and public holidays. Our day shifts can be between Monday and Sunday 6am - 7pm.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It’s our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.