Admissions Team Member

Te Puia; Rotorua; On-site; NZD 45,000 - 55,000; Full time

Benefits offered by this job

Free lunch once a week

Wellbeing initiatives (EAP support)

Training and development opportunities

Job summary

Te Puia is seeking friendly Admissions Team Members for its Visitor Experience team in Rotorua. You will greet visitors, process bookings and ticket sales, respond to enquiries, and help keep visitor flow smooth. We have one full-time and one part-time fixed-term role for the summer season, starting late September and finishing around April 2027.

Availability on weekends and public holidays is required. Experience in customer-facing roles and a calm, helpful communication style are essential,

Qualifications

• Experience in a customer-facing role.
• Strong availability throughout the summer season, including weekends and public holidays.
• Clear, confident communication and ability to stay calm in busy environments.

Responsibilities

• Greet visitors and welcome manuhiri at the front of house.
• Process bookings, ticket sales, and transactions accurately.

Skills

Customer service

Communication skills

POS systems

Booking systems

InTouch

Job description

Te Puia is one of New Zealand’s most iconic visitor experiences, set within the historic Te Whakarewarewa Geothermal Valley and home to the world-famous Pōhutu geyser, bubbling mud pools, native kiwi, and the New Zealand Māori Arts and Crafts Institute.

As an iwi-owned organisation, we are proud to share our culture, our people, and our whenua with manuhiri from Aotearoa and around the world. For generations, Te Puia NZMACI has upheld and protected Māori arts, culture, and storytelling, and we continue to carry that legacy with pride.

Mō te tūnga | About the role:

We’re getting ready for another busy summer season and are looking for friendly, organised and people-focused Admissions Team Members to join our Visitor Experience team.

In this front-of-house role, you’ll welcome manuhiri, process bookings, ticket sales and transactions, respond to enquiries, and help keep visitor flow running smoothly. You’ll also make helpful recommendations that enhance the visitor experience.

We have one full-time and one part-time fixed-term role available for the busy summer season. Start dates are expected from late September, with the roles likely to finish around April 2027. Applicants will need strong availability throughout this period, including weekends and public holidays.

Experience in a customer-facing role and a genuine passion for creating a warm, welcoming experience for manuhiri.

Clear, confident communication skills and the ability to stay calm in a busy visitor environment.

Strong attention to detail when processing bookings, payments, customer information and special requirements.

Confidence using POS and booking systems; experience with InTouch would be an advantage.

The confidence to make helpful recommendations and identify appropriate upselling opportunities that enhance the manuhiri experience.

A positive, team-focused attitude, an understanding of te reo me ōna tikanga Māori, and strong availability across summer, including weekends and public holidays.

Nōu te rourou | What’s in it for you:

The chance to work in one of New Zealand’s most iconic tourism and cultural experiences

Access to wellbeing initiatives, including EAP support

Training and development opportunities

Enjoy a free lunch once a week, along with other exclusive food offerings.

The opportunity to contribute to a legacy of culture, manaakitanga, and tourism excellence

Please only apply if you have the legal right to work in New Zealand. Preferred applicants will need to complete pre-employment checks, including a Ministry of Justice check and drug testing.

For more information about Te Puia, visit www.tepuia.com.