Kaiārahi Tour Guide — Summer Visitor Experience

Te Puia; Rotorua; On-site; NZD 30,000 - 41,000; Full time

Benefits offered by this job

Training and development opportunities

Free lunch once a week

Wellbeing initiatives

Job summary

Te Puia in Rotorua is seeking enthusiastic Kaiārahi to join our Visitor Experience team for the busy summer season. You’ll bring stories of our culture, whenua, and people to life for manuhiri, and create memorable experiences.

This fixed-term role requires confident communication, a warm, friendly approach, and the ability to connect with diverse groups. Availability across late August to March/April 2027, including weekends and public holidays, is essential.

Qualifications

• Passion for great customer service and building rapport with diverse people.
• Warm, friendly approach and ability to engage groups.
• Confident speaking with audiences and guiding experiences.
• Strong communication and organisational skills for smooth visits.
• Positive, reliable, and team-oriented attitude.
• Ability to work independently and as part of a team.
• Availability across the summer season, including weekends and holidays.
• Commitment to delivering high-quality guest experiences.
• Knowledge of te reo me tikanga Māori is advantageous.

Responsibilities

• Share stories of culture, whenua, and people to bring Te Puia to life for visitors.
• Connect with manuhiri and create memorable experiences during tours and interactions.
• Support a welcoming, engaging atmosphere for guests during the summer season.

Skills

Customer service passion

Warm, friendly approach

Confidence speaking to groups

Strong communication

Team-focused attitude

Independent work ability

Summer availability

Deliver high-quality experiences

Knowledge of te reo me tikanga Māori

Job description

Te Puia in Rotorua is seeking enthusiastic Kaiārahi to join our Visitor Experience team for the busy summer season. You’ll bring stories of our culture, whenua, and people to life for manuhiri, and create memorable experiences.

This fixed-term role requires confident communication, a warm, friendly approach, and the ability to connect with diverse groups. Availability across late August to March/April 2027, including weekends and public holidays, is essential.