Food & Beverage Attendants

Te Puia; Rotorua; On-site; NZD 2,755,000 - 3,444,000; Full time

Benefits offered by this job

Duty meals

Training & development

Medical & life insurance cover

Free lunch once a week

Wellbeing allowance

Employee Assistance Programme (EAP)

Culture and tourism legacy

Job summary

Te Puia in Rotorua is seeking energetic, customer-focused Food & Beverage Attendants for a busy summer season. You will manage reservations, welcome guests, take orders, set tables and clear dishes to ensure a seamless dining experience across buffet lunches, dinners, Te Pō experience, and Hia Kai Café & Bar.

Ideal candidates have a passion for customer service, strong communication, and the ability to work autonomously or in a team.

Qualifications

• A passion for outstanding customer service.
• Friendly nature and confidence to talk to different customers.
• Ability to work autonomously, but also within a team.
• Excellent organisational and communication skills.
• Positive attitude aligned with Te Puia values.
• Full availability to work during the summer period, including weekends and public holidays.
• Ability to work in a fast-paced environment.
• High standards of personal hygiene and appearance.
• Reliable and committed to delivering a high-quality experience.
• Knowledge of Te Reo Māori and tikanga is preferred, but not essential.

Responsibilities

• Manage reservations and welcome guests.
• Take orders and set tables, then clear dishes.
• Maximise turnover and occupancy across offerings.
• Support daily buffet lunches and dinners, Te Pō experience, and Hia Kai Café & Bar.
• Contribute to hosting major events, conferences, meetings, and private functions.
• Be available for fixed-term positions from now until April 2026.

Skills

Customer service

Communication

Teamwork

Autonomy

Hygiene

Reliability

Summer availability

Job description

Nau mai ki Te Puia

Te ūkaipō o te whare pūmau i ngā taonga tuku iho

Tomo mai ki te whare i whakaarahia i roto i te pā tūwatawata o ngā tūmanako.

Mō mātou | About us:

Te Puia is situated within the historic Te Whakarewarewa Geothermal Valley, spanning 70 hectares in Rotorua. Home to the iconic Pōhutu geyser, bubbling mud pools, hot springs, and silica formations, Te Puia is full of natural wonders. Manuhiri (visitors) can also explore the native Kiwi bird and the prestigious national schools of wood carving, weaving and stone and bone carving. For over 100 years, we have been sharing these taonga (treasures) with manuhiri, continuing this legacy with pride today.

As an industry tuakana and an iwi-owned business governed by the NZ Māori Arts and Crafts Vesting Act 2020, Te Puia | NZMACI stands as a leader in uplifting Māori culture. Through generations, we have continued to uphold our core values of manaakitanga and kaitiakitanga, ensuring that manuhiri experience the richness of our culture in an evolving tourism landscape.

Mō te tūnga | About the role:

As we gear up for a busy summer season, we’re on the hunt for energetic, customer-focused superstars to join our Food & Beverage team!

Our Food & Beverage Attendants play a key role in creating memorable experiences for our manuhiri. From managing reservations and welcoming guests to taking orders, setting tables, and clearing dishes, they ensure every interaction is seamless and enjoyable.

At our multi-purpose venue, the Food & Beverage team is essential in maximizing turnover and occupancy across our diverse offerings. These include our daily buffet lunches and dinners, Te Pō experience, and Hia Kai Café & Bar.

Beyond our regular offerings, we frequently host a variety of events – major conferences, meetings, private functions, concerts, and more – showcasing our ability to cater to almost any occasion.

We have fixed-term positions starting now and concluding in April 2026. All candidates must have full availability throughout this period.

A full position description is available on request.

Ngā pūmanawatanga ōu | What you will bring:

• A passion for outstanding customer service.

• A friendly nature and the confidence to talk to different customers and build genuine and meaningful rapport.

• The ability to work autonomously, but also within a team.

• Excellent organisational and communication skills.

• A positive attitude that emphasises and encapsulates the values of Te Puia.

• Full availability to work throughout the summer period, including weekends and public holidays.

• The ability to work well in a fast-paced environment.

• High standards of personal hygiene and appearance.

• Reliable and committed to delivering a high-quality experience.

• Knowledge of Te Reo Māori and tikanga is preferred, but not essential.

Nōu te rourou | What’s in it for you:

• Duty meals and no split shifts

• Continuous training and development

• Comprehensive medical and life insurance cover for permanent staff

• Enjoy a free lunch once a week, along with other exclusive food offerings.

• Access to wellbeing initiatives, including a Wellbeing Allowance and an Employee Assistance Programme (EAP).

• A chance to contribute to and learn from a legacy of culture and tourism excellence.

• Additional benefits and rewards apply

For more information about Te Puia, visit www.tepuia.com.