Retail Assistant

Te Puia; Rotorua; On-site; NZD 29,000 - 39,000; Full time

Benefits offered by this job

Training & development

Medical & life insurance

Weekly complimentary lunch

Wellbeing allowance

Employee assistance program

Job summary

Te Puia in Rotorua is seeking energetic Retail Assistants to join our busy summer season. You will deliver an outstanding visitor experience, help guests choose quality Māori arts and crafts, and provide guidance on product use and care.

This fixed-term role runs from late August to around April 2027, requiring weekend and public holiday availability. You will work in a welcoming store, manage cash and inventory, keep displays neat, and contribute to Te Puia's cultural hospitality.

Qualifications

• Experience in delivering outstanding customer service.
• Cash handling and POS operation experience.
• Able to work autonomously and as part of a team.
• Excellent organisational and communication skills.
• Full availability across the summer period, including weekends and public holidays.

Responsibilities

• Deliver an outstanding visitor experience through professional selling techniques.
• Assist visitors in selecting quality Māori arts and crafts and provide guidance on use and care.
• Maximise sales and maintain well-presented displays.
• Manage cash and inventory accurately and ensure a clean, organised store.
• Pack purchases neatly and handle payments efficiently.
• Uphold Te Puia’s values and contribute to a positive shopping experience.

Skills

Customer service

Cash handling

POS experience

Team player

Organisation

Communication

Summer availability

Tools

POS system

Job description

Nau mai ki Te Puia

Te ūkaipō o te whare pūmau i ngā taonga tuku iho

Tomo mai ki te whare i whakaarahia i roto i te pā tūwatawata o ngā tūmanako.

Mō mātou | About us:

Te Puia is situated within the historic Te Whakarewarewa Geothermal Valley, spanning 70 hectares in Rotorua. Home to the iconic Pōhutu geyser, bubbling mud pools, hot springs, and silica formations, Te Puia is full of natural wonders. Manuhiri (visitors) can also explore the native Kiwi bird and the prestigious national schools of wood carving, weaving and stone and bone carving. For over 100 years, we have been sharing these taonga (treasures) with manuhiri, continuing this legacy with pride today.

As an industry tuakana and an iwi-owned business governed by the New Zealand Māori Arts and Crafts Vesting Act 2020, Te Puia NZMACI stands as a leader in uplifting Māori culture. Through generations, we have continued to uphold our values of manaakitanga and kaitiakitanga, ensuring that manuhiri experience the richness of our culture in an evolving tourism landscape.

Mō te tūnga | About the role:

As we gear up for a busy summer season, we’re on the hunt for energetic, customer-focused superstars to join our Retail team!

As a Retail Assistant at Te Puia, you will deliver an outstanding visitor experience through professional selling techniques and excellent customer service. You’ll assist manuhiri (visitors) in selecting quality merchandise, including traditional Māori arts and crafts, and provide guidance on product use and care.

The role involves maximising sales, maintaining well-presented displays, managing cash and inventory accurately, and ensuring a clean and organised store. By packing purchases neatly and handling payments efficiently, you’ll contribute to a positive shopping experience. Your dedication will uphold Te Puia’s values and enhance our cultural legacy.

These are fixed-term roles supporting our busy summer season, with start dates expected from late August through September and roles likely to finish around April 2027. Applicants will need strong availability across this period, including weekends and public holidays.

A full position description is available on request.

Ngā pūmanawatanga ōu | What you will bring:

• A passion for providing outstanding customer service.

• A friendly nature and the confidence to talk to different customers and build genuine and meaningful rapport.

• Cash handling and POS experience.

• The ability to work autonomously, but also within a team.

• Excellent organisational and communication skills.

• A positive attitude that emphasises and encapsulates the values of Te Puia.

• Full availability to work throughout the summer period, including weekends and public holidays.

Nōu te rourou | What’s in it for you:

• Ongoing training and development opportunities.

• Comprehensive medical and life insurance cover.

• Enjoy a free lunch once a week, along with other exclusive food offerings.

• Access to wellbeing initiatives, including a Wellbeing Allowance and an Employee Assistance Programme (EAP).

• A chance to contribute to and learn from a legacy of culture and tourism excellence.

• Additional benefits and rewards apply.