Visitor Services & Reservation Officer

Tauhara North No.2 Trust; Rotorua; On-site; NZD 45,000 - 55,000; Full time

Job summary

Tauhara North No.2 Trust is seeking a Visitor Services & Reservation Officer in Rotorua, NZ. You will deliver exceptional customer service, manage front-of-house reception, provide visitor information, and drive retail sales while supporting reservation operations.

Reporting to the Reservations & Administration Manager, you’ll play a key role in guest experiences and commercial success. The role requires NZ residency or a valid work visa with pre-employment checks including MOJ and drug testing.

Qualifications

• Clear communication and strong interpersonal skills.
• Well-organized with attention to detail.
• Experience with MS Office and reservation systems is beneficial.

Responsibilities

• Deliver outstanding customer service at front-of-house and in information desks.
• Assist with visitor information and retail sales.
• Support reservation operations and related guest services.
• Collaborate with Reservations & Administration Manager and team to ensure smooth service.

Skills

Excellent communication

Interpersonal skills

Organizational abilities

Microsoft Office

Reservation systems

Tools

Microsoft Office

Reservation systems

Job description

• Join a passionate team dedicated to delivering exceptional visitor experiences.
• Opportunity to engage with a diverse range of guests and stakeholders.
• Be part of a growing organization that values innovation and continuous improvement.
• Enhance your skills in customer service, retail, and hospitality within a supportive environment.

At Te Pā Tū, we're more than a visitor experience, we're whānau. Our passionate team is dedicated to delivering exceptional hospitality, cultural connection, and unforgettable guest experiences. Tauhara North Tourism is growing, so this is an exciting time to join our tourism whanau!

Visitor Services & Reservation Officer

• Join a passionate team dedicated to delivering exceptional visitor experiences.
• Opportunity to engage with a diverse range of guests and stakeholders.
• Be part of a growing organization that values innovation and continuous improvement.
• Enhance your skills in customer service, retail, and hospitality within a supportive environment.

About Te Pā Tū

At Te Pā Tū, we're more than a visitor experience, we're whānau. Our passionate team is dedicated to delivering exceptional hospitality, cultural connection, and unforgettable guest experiences. Tauhara North Tourism is growing, so this is an exciting time to join our tourism whanau!

Your Role in Our Vision

As the Visitor Services & Reservation Officer, you will play a crucial role in delivering outstanding customer service to our visitors and ensuring smooth reservation operations. Reporting directly to the Reservations & Administration Manager, you will support various guest service functions, including front-of-house reception, visitor information, and retail sales.

This position offers a unique opportunity to enhance visitor engagement through your excellent communication and organizational skills, all while contributing to the commercial success of our business.

Who We're Looking For

We seek enthusiastic individuals who are passionate about creating memorable experiences for our visitors. If you have a knack for customer service and a desire to learn and grow in a dynamic environment, we want to hear from you!

• Exceptional communication and interpersonal skills.
• Strong organizational abilities with attention to detail.
• Proficiency in Microsoft Office and familiarity with reservation systems.
• A willingness to engage with our values and contribute to the team's success.

Prior experience in customer service, retail, or hospitality is advantageous, but your attitude and passion for providing excellent service is what truly matters.

Join Us on This Exciting Journey

We offer a supportive and collaborative work environment that fosters professional growth, manaakitanga and innovation. Be a part of something meaningful at Te Pā Tū, where your contributions will help shape the visitor experience.

Please note that all applicants must have NZ residency or a valid work visa. Preferred candidates will be required to undergo pre-employment checks, including Ministry of Justice and Drug and Alcohol testing.

For further information about the position or to request a position description, feel free to contact our HR Team by emailing **@tauharano2.co.nz.

Become part of a team dedicated to excellence and enriching the lives of those we serve. Applications close Friday, 18 September 2026.