Admissions & Care Coordination Specialist

Odyssey House NZ; Waitakere Ranges; On-site; NZD 61,000 - 69,000; Full time

Benefits offered by this job

22 days annual leave

5 days paid study leave

Experience with addiction treatment

Professional challenges

Dynamic and supportive team

Job summary

Odyssey House NZ is seeking an organised Admissions Coordinator to join our team in New Lynn. This full-time, permanent role supports the Assessment and Admissions team to deliver a welcoming service, coordinate appointments and admissions, and help tangata whai ora and whānau access the care they need.

The ideal applicant will have a health-related certificate, client-facing admin experience, and a commitment to Te Tiriti o Waitangi.

Qualifications

• Ideally a minimum Level 4 Certificate in Health or related field (preferred).
• At least 1 year's relevant administration experience in a client-facing role in a social services, health, mental health or addictions care setting.
• Willingness to embrace the Therapeutic Community (TC) model.
• Excellent communication skills and empathy for people experiencing mental health and addiction challenges.
• An understanding of Te Tiriti o Waitangi and its relevance to this role.
• The ability to evaluate information thoroughly, with high attention to detail.
• Ability to manage your time and work under pressure to meet deadlines.
• Ability to work unsupervised and as part of a team.
• A full NZ Drivers Licence.
• Knowledge of basic te reo Māori is desirable.

Responsibilities

• Coordinate and provide administrative support across the service, including triage cover and ensuring smooth appointments and admissions.
• Support the Assessment and Admissions team to deliver a high-quality, responsive and welcoming service to stakeholders.
• Help appointments and admissions run smoothly and ensure people and whānau feel supported as they access care.

Skills

Communication

Empathy

Time management

Driver's Licence

Te Reo Māori basics

Education

Level 4 Health certificate or related field

Job description

Odyssey House NZ is seeking an organised Admissions Coordinator to join our team in New Lynn. This full-time, permanent role supports the Assessment and Admissions team to deliver a welcoming service, coordinate appointments and admissions, and help tangata whai ora and whānau access the care they need.

The ideal applicant will have a health-related certificate, client-facing admin experience, and a commitment to Te Tiriti o Waitangi.