Admissions Coordinator

Odyssey House NZ; Waitakere Ranges; On-site; NZD 61,000 - 69,000; Full time

Benefits offered by this job

22 days annual leave

5 days paid study leave

Experience with addiction treatment

Professional challenges

Dynamic and supportive team

Job summary

Odyssey House NZ is seeking an organised Admissions Coordinator to join our team in New Lynn. This full-time, permanent role supports the Assessment and Admissions team to deliver a welcoming service, coordinate appointments and admissions, and help tangata whai ora and whānau access the care they need.

The ideal applicant will have a health-related certificate, client-facing admin experience, and a commitment to Te Tiriti o Waitangi.

Qualifications

• Ideally a minimum Level 4 Certificate in Health or related field (preferred).
• At least 1 year's relevant administration experience in a client-facing role in a social services, health, mental health or addictions care setting.
• Willingness to embrace the Therapeutic Community (TC) model.
• Excellent communication skills and empathy for people experiencing mental health and addiction challenges.
• An understanding of Te Tiriti o Waitangi and its relevance to this role.
• The ability to evaluate information thoroughly, with high attention to detail.
• Ability to manage your time and work under pressure to meet deadlines.
• Ability to work unsupervised and as part of a team.
• A full NZ Drivers Licence.
• Knowledge of basic te reo Māori is desirable.

Responsibilities

• Coordinate and provide administrative support across the service, including triage cover and ensuring smooth appointments and admissions.
• Support the Assessment and Admissions team to deliver a high-quality, responsive and welcoming service to stakeholders.
• Help appointments and admissions run smoothly and ensure people and whānau feel supported as they access care.

Skills

Communication

Empathy

Time management

Driver's Licence

Te Reo Māori basics

Education

Level 4 Health certificate or related field

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are now seeking an organised, efficient and enthusiastic Admissions Coordinator to join the team at our community hub in New Lynn. This full-time permanent position operates Monday to Friday and plays an important role in supporting the Assessment and Admissions team to deliver a high-quality, responsive and welcoming service to all stakeholders. The role provides coordination and administrative support across the service, including triage cover and ensuring the smooth organisation of appointments and admissions.

In this role you can be a part of creating a positive first experience for tāngata whai ora and rangatahi (adults/young people seeking wellness) and their whānau (family) as they connect with Odyssey’s services. You’ll provide timely, compassionate support throughout the Assessment and Admissions process, helping appointments and admissions run smoothly and ensuring people and their whānau feel supported as they access the care and services they need.

The ideal applicant will have:

• Ideally a minimum Level 4 Certificate in Health or related field (preferred)
• At least 1 years’ relevant administration experience in a client-facing role in a social services, health, mental health or addictions care setting
• A willingness to embrace the Therapeutic Community (TC) model
• Excellent communication skills and empathy for people experiencing mental health and addiction challenges
• An understanding of Te Tiriti o Waitangi and its relevance to this role
• The ability to evaluate information thoroughly, with high attention to detail
• Ability to manage your time and work under pressure to meet deadlines
• Ability to work unsupervised and as part of a team
• A full NZ Drivers Licence
• Knowledge of basic te reo Māori is desirable

In return, we offer:

• A salary between $61,339 to $68,619 depending on skills and experience
• 22 days annual leave / 5 days paid study leave per annum
• The opportunity to work with one of New Zealand’s most experienced addiction treatment providers
• Professional challenges and varied work that supports the community
• A dynamic and supportive team who are passionate about what they do

More about us:

Odyssey has supported thousands of New Zealanders whose lives are affected by alcohol, drug or other addiction challenges. We wholeheartedly believe that everyone living in New Zealand should have the opportunity to live life to the fullest, to feel hopeful about their future and to have meaningful relationships with friends and whānau.

Police and Oranga Tamariki clearance checks are also required for this role.

Odyssey is an equal opportunity employer and a smoke free organisation. We celebrate diversity and are committed to creating an inclusive environment for all employees. We particularly encourage applications from Māori and Pacific peoples.

For a copy of the Job Description visit 2026-sep---pd-admissions-coordinator----a&a.pdf